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NB: This vacancy closed to applications on 01/07/2019.

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Contact Centre Manager

Job Reference: J298-A-19-0254

Employer:
Thames Ambulance Service Limited
Department:
Operations
Location:
Lincoln
Salary:
£35,000 to £40,000

PATIENTS FIRST, STAFF FOCUSSED, RESPONSIBLE AND ACCOUNTABLE


We are TASL- Thames Ambulance Services Limited, patient transport services across the areas we support.

We are looking to recruit a Contact Centre Manager to manage our Contact Centre in Lincoln which supports our operations team nationally.

The role will require you to manage our service delivery in from a Contact Centre perspective.Your delivery standards will be based on the principles of CQC standard domains- Caring, Responsive, Effective, Well Led and Safe. .

Key elements of the role

  • Deliver KPIs for your area of the business
  • Significant experience in working in and leading in a contact/call centre environment
  • A willingness to become a CQC registered manager within our business
  • Significant experience of control and planning within a complex logistics business
  • Build and develop strong relationships with internal and external stakeholders.
  • Lead your team in a way that supports TASL's values of, Patient First, Staff Focussed, and Responsible & Accountable.
  • Support your senior management team to ensure we are providing a well led service by reporting concerns and communicating with the relevant managers.
  • Ensure we are providing a safe and secure service to patients by ensuring the safe use of equipment and vehicles, safe comfortable driving and by also maintaining infection control standards and processes at all times.
  • Strong leadership skills with a polite and approachable manner at all times.
  • A good knowledge of the local area.
  • A full UK driving licence – no more than three points.
  • An enhanced disclosure check is required.
  • You will need to provide a minimum of two references covering a five-year period before commencing employment.

Please note this advert may be closed early if we receive a significant volume of applications.

We will review applications as they are received. If you have not heard back from us within eight weeks of the closing date, please consider your application unsuccessful. Any questions for our recruitment team will only be picked up after shortlisting.

Due to the high volume of applications we receive we are unable to provide feedback at the shortlisting stage. If you are unsuccessful after shortlisting, please refer back to the essential requirements or qualifications on the job description and check to see if you met the requirements and detailed them clearly on your application form.

TASL is an equal opportunities and Disability Confident employer and is committed to improving representation from all sections of the community and the well-being of its workforce. We are keen to promote a positive work-life balance wherever possible and have introduced various policies and working practices to achieve and support this goal.

At TASL we believe that our culture should be built upon our core values and that our behaviour should reflect this.

Our Values – Patients first, Staff focussed, Responsible and Accountable.

We believe that it’s our people who make TASL what it is today.Our values underpin everything we do, how we deliver our services and how we work with each other.




Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.



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