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NB: This vacancy closed to applications on 01/07/2019.

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Field Services Engineer

Job Reference: J242-A-19-0546

Employer:
eMBED Health Consortium
Location:
York
Salary:
£23,000-£28,000

Field Services Engineer

Location: York

The postholder will provide IT technical support to ITIL/accredited standards, ensuring efficient and high-quality service delivery across the national eMBED supported customer base.The post holder will assist infrastructure teams in the support and maintenance of the IT infrastructure and the associated servers and services.

The engineer will act as first point of escalation for IT incidents and issues and will work with other IMT services as necessary to resolve.

Core functions:

  • To be responsible for delivery of a consistently high standard of services to all supported organisations
  • To understand and make all reasonable efforts to deliver a service within the quality and performance levels agreed with each supported organisation
  • To participate in out of hours on call services in accordance with agreed SLAs
  • Implementing a consistent Field Services solution in line with a standard set of tools and process across all existing Field Services capabilities
  • To respond and resolve assigned service desk calls to meet agreed service levels ensuring that all SLA and KPI’s are consistently and reliably met
  • To work closely with other teams within IMT service to ensure customer satisfaction through end-to-end ownership of incidents and problems
  • Be the first point of escalation for incidents and problems relating to the locality covered
  • To ensure all IT equipment is logged and tracked and is accurately recorded by the team, within the Configuration Management Database.
  • Be responsible for the installation, repair and maintenance of IT equipment and software
  • Ensuring that all necessary governance functions and processes are adhered to and that these functions and processes fit in with the wider IT Operations and MTG governance functions
  • Working with the MTG Service Assurance function to ensure that all services are demonstrably conformant, on an ongoing and auditable basis, to the relevant quality and service management standards - including ISO 9001, ISO 20001, ITIL, etc
  • Additional duties as required to meet service needs.

Qualifications

Essential

  • Knowledge of a range of IM&T areas acquired through qualification to degree or an equivalent level of relevant experience
  • Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area
  • Knowledge of administrative procedures, project management or information analysis

Desirable

  • Vendor qualification e.g. Microsoft Certified desktop Support Technician
  • Evidence of continued professional development
  • ITIL Foundation Certificate in IT Service Management (ITIL v3)
  • Basic knowledge of project principles
  • Previously worked in similar position within the public sector
  • ECDL

Knowledge/ Experience

Essential

  • Significant experience of providing field or desk based support to ICT users, in an environment of mixed Windows Operating Systems
  • Detailed exposure to large corporate computing environments, including networking

Desirable

  • Detailed experience in directly working with the identified Specialist Services

Make the journey. Leave a legacy.

Being part of Kier means living our values of being collaborative, enthusiastic and forward thinking. We all have the potential to shape our world, and it’s through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.

Kier is an inclusive employer.

Let’s shape your world together.

Applicants are requested to complete the NHS job application form and upload a CV. Please note applications will be dealt with via the Kier/eMBED Health consortium recruitment system.

Please specify in your application that you have the eligibility to work in the UK. Unfortunately, if you are not eligible to work in the UK it is likely that your application will be rejected. Please be aware that Kier is unbale to sponsor work permit applications.

Please also give details on your eligibility to work in the EU (e.g. national, transferable visa etc)





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