Return to search

NB: This vacancy closed to applications on 27/06/2019.

  • Add to favourites

Support and Business Analyst

Job Reference: 120-AC526-0619

NHS Wales Informatics Service
Administration - Software Development
Ty Glan Yr Afon, Cardiff
£24,214 to £30,112 per annum

NHS Wales Informatics Services has a large portfolio of information and technical service programmes and projects, which will enable a digital future and the modern services needed by NHS Wales, health and care professionals, patients and citizens.

NWIS is the first organisation in the UK to receive the new "British Standard for Valuing People"

Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

NHS Wales Informatics Service is responsible for the design, deployment and management of national Information, Communication & Technology (ICT) systems within NHS Wales and provides a range of services to the Welsh Government and NHS Organisations. The organisation is also responsible for setting the standard for health informatics professional development.

We are recruiting Support Business Analysts to join our Community Applications development team to assist in the support of our major National software applications.

As a Support & Business Analyst you will be required to take a flexible and innovative approach combined with excellent interpersonal, communication and organisational skills to ensure that the application performs to the requirements of its users and clinicians. You will be expected to:

• Provide operational/technical support of the service
• Provide guidance and technical advice to colleagues and other
NHS staff
• Monitor system health daily and resolve underlying issues
• Deploy and configure major software releases
• Provide information analysis and reporting

Experience of working within a software service delivery and 2nd line support environment is essential for this post and experience/knowledge in the following areas would be advantageous:

- Writing SQL queries and common query tuning

- Basic web technology including web servers

- Good knowledge in ITIL service Delivery and Service Support

- RDBMS experience

- Knowledge of windows

We are looking for highly motivated individuals who can quickly learn our systems and respond to a variety of support requirements.

This is an excellent opportunity for those with operational IT skills wishing to work at a National level.

All software support work is undertaken in accordance with National policies, processes and procedures described by the Welsh Health IT Service Management Boards as part of its adoption of ITIL best practice.

There may be a requirement to work as part of an on-call rota covering a 24/7 service.

The post could be offered at a trainee level if the candidate has not got all the all the required experience and knowledge listed above.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Closing date: 27th June 2019

For further details / informal visits contact:

Simon Hopkins (Product Specialist) 0292050

Applicants that require a Tier 2 (General) Certificate of Sponsorship are welcome and will be considered alongside all other applications but will be subject to satisfying the resident labour market test, unless an exemption applies. Compliance with all other guidance set by the UK Visas and Immigration (UKVI) and Immigration rules, is also required. For further information please visit the UKVI website.

Please note that if your successful employment is subject to a Time Limited Right to Work, then the tenure of your contract of employment will be limited to reflect your Right to Work

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

For further information regarding NHS Wales Informatics Service please see our website:

Please note that the inbox is not monitored. If you have any queries please contact the Recruitment Helpdesk on 02920 905353.

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Disability Confident Employer
  • Improving Working Lives Logo
  • Mindful Employer Logo
  • Smoke Free Logo
  • Age Positive Logo
  • Stonewall Logo
  • Apprenticeships Logo
  • Welsh Core Principles Toolkit