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NB: This vacancy closed to applications on 30/06/2019.

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Pharmacy customer support assistant

Job Reference: 188-OTH1106

University Hospital Southampton NHS Foundation Trust
UHS pharmacy limited
Southampton General Hospital, Southampton
£17,600 pro rata pa

UHS Pharmacy LTD (UPL) is looking for customer support assistants to join our team within our outpatient pharmacy. In this role you’ll be part of the team providing excellent, professional medicines dispensing service to the outpatients of Southampton General Hospital. Working within an outpatient’s pharmacy at a busy hospital is hugely rewarding, and we’re looking for enthusiastic and motivated individuals to join our expanding, friendly team.


UPL is a wholly owned subsidiary of University Hospital Southampton NHS Foundation Trust. The pharmacy, located in the main foyer of Southampton General Hospital, provides a range of over-the-counter medicines and products, as well as pharmacy services for hospital staff, outpatients and visitors.

The Pharmacy is open Monday-Friday and Saturday mornings.

As a customer support assistant your role will include:

  • taking in prescriptions
  • serve customers and provide any assistance required
  • ensure the smooth running of the retail side of the Pharmacy
  • perform stock management, including ordering, reduction and stock control


We invite applications from candidates who are looking for full or part time or who would like to join our staff bank.

You will possess the following:

  • a focus on providing first class customer service
  • excellent communication and interpersonal skills
  • positive attitude and friendly demeanour
  • ability to work well in a busy, pressured environment
  • proactive approach to self-development
  • a drive to constantly improve the patient experience

In return UHS Pharmacy Ltd will offer:

  • competitive salary
  • good holiday package
  • performance related bonus scheme
  • pension scheme
  • staff discount scheme
  • training and development

Please note positions do not fall under Agenda for Change as UHS Pharmacy Ltd is a Limited Company.

If you’re interested in applying for this role, we’d encourage you to get in touch using the contact information at the bottom of this advert with any questions or if you would like to arrange an informal visit. Alternatively, if you’re ready to apply, please follow the link below to complete an application.

Closing date for applications will be Sunday, 30 June 2019.

For further details / informal visits contact:

Kirsti Roots

023 8120 8658

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.


We offer parking on site at UHS or through one of our park-and-ride schemes on a limited basis, based on specific eligibility criteria. We encourage our staff to utilise other green methods of getting to work such as cycling or walking where possible, and our Trust is well connected through bus services to the city centre and other areas.


Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.

UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.


The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

The European General Data Protection Regulations enhances individuals’ rights and safeguards all of their data in place under the DPA. Please see the attachment in the additional documentation section to see how and why we store your information.


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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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