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NB: This vacancy closed to applications on 20/06/2019.

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Quality Auditor

Job Reference: 020-ACS021-0619

Welsh Ambulance Service NHS Trust
Clinical Contact Centres
To be confirmed on appointment, Llangunnor Clinical Contact Centre, Carmarthen
£21,089 to £23,761 per annum

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly

Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

An exciting yet challenging career opportunity has arisen within the Emergency Medical Dispatch (EMD) function of the Welsh Ambulance Services NHS Trust (WASTs) Clinical Control Centres (CCC).

The main responsibilities of the post holder will be to ensure 999 calls meet the International Academy of Emergency Medical Dispatch (IAED) Accredited Centre of Excellence (ACE) standard on a monthly basis and report any areas for learning. This involves listening to 999 calls, assessing the call via standards set by the IAED and inputting details speedily and accurately into our AQUA software, therefore excellent keyboard skills are essential. Accurate records are to be kept to meet IAEDs re-accreditation standards and also maintain the AQUA database. The post holder will also work closely with your fellow Emergency Dispatch – Quality (ED-Qs) auditors and the 999 Emergency Medical Dispatchers to develop and deliver Personalised Improvement Plans (PIPs) as well as protocol training packages. The post holder will also be involved in the training of new staff. The qualities required for this position are a good standard of certified qualifications (minimum five GCSEs including English and Maths) as well as excellent ICT skills with the ability to use software packages such as Word, Excel and PowerPoint. Clerical skills, time management, interpersonal skills (including emotional intelligence and emotional resilience) and excellent communication (both verbal and written) skills are crucial. There is also a requirement for the successful candidate to answer 999 calls as part of the varied and exciting role. Experience in Quality Assurance is also desirable. Full induction training will be provided on appointment.

As we a national team, the vacant position will be located at Llangunnor Clinical Contact Centre, Carmarthen.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Closing date: 20th June 2019

For further details / informal visits contact:

Andrew Tucker - AMPDS Facilitator SE
01633 626218 

The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application.

Please note that the inbox is not monitored. If you have any queries please contact the Recruitment Helpdesk on 02920 905353.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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