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NB: This vacancy closed to applications on 30/06/2019.

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111 Call Hander (Health Advisor)

Job Reference: 278-111HA-0619-CB

South East Coast Ambulance Service NHS Foundation Trust
278 111 Services
£18,813 to £20,795 pa

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’.

Our 3,500 staff provide services to 4.7m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year.

111 Call Handler (Health Advisor)

The SECAmb 111 service is currently expanding, and we need dedicated and passionate Call Handlers (Health Advisors) to join our team.


  • Do you have excellent communication skills, and a passion to work for the NHS?
  • Are you caring, empathetic and want to help and make a real difference to people’s lives?
  • Are you confident on the phone and willing to train to be able to provide guidance to patients in a calm and logical way?
  • Do you want to work in a warm, friendly environment where your colleagues and managers care and want to make a difference?

If your answer is YES to the questions above, then working for SECAmb as a 111 Call Handler (Health Advisor) could be the role for you!

We are striving to recruit great people to deliver excellent patient care and join us as a Health Advisor in our 111 Contact Centre in Ashford, Kent.

As a Call Handler, you will be answering telephone calls directly from the public and health care professionals, directing the caller to the most suitable service to meet their needs. This may include escalating certain patient calls to our Clinical Advisors and/or dispatching an ambulance in the case of an emergency or referring onto other available services.

Successful applicants will demonstrate high levels of personal commitment to facilitate the delivery of a patient focused service.

You must possess excellent communication skills, be customer focused and be competent with IT, as you will be entering important data into our e-based communication call handling systems.

Successful candidates must possess GCSE Maths and English (or equivalent qualifications) at Grade C or above (2018 Grade 4).

If you’re seeking a new challenge and are flexible in your working hours (which will include: days, evenings, weekends, nights and bank holidays) then this could be the role for you.

We offer excellent training and career development opportunities for our Call Handlers, a generous NHS pension and competitive pay framework for you to progress through, and the opportunity to be part of a supportive, innovative and very well-respected NHS 111 Contact Centre team.

If you would like an informal conversation about our Call Handler opportunities, before you apply, please contact our Recruitment Team: Chloe Barnes - or Dawn Fraser -

If you are successful, you will complete our 6 week comprehensive NHS Pathways training.

Training weeks 1 - 3 will be working Saturday & Sunday – 9-5pm, Wednesday and Thursday 2-10pm and Friday 12-8pm, week 4 will be various shadow shifts and then weeks 5 and 6 will be back to Saturday & Sunday – 9-5pm, Wednesday and Thursday 2-10pm and Friday 12-8pm.

Apply now for immediate consideration!

The Trust is committed to equality of opportunity of all staff. We welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, The Trust aspires to reflect the diversity of our community in our workforce and guarantees an interview to candidates with disability who meet the essential criteria specified. We particularly encourage applications from black, Asian, ethnic minority, and disabled applicants and those from other under-represented groups.

When completing the application please use your passport name and please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process.

Should you require an application form in an alternative format off line, please contact stating the vacancy reference number and we will be happy to provide this.

When completing the reference section, please include details to cover the last 3 years history.

Due to the high volume of applications at SECAmb, we regret that we will only be able to contact those applicants who are shortlisted for interview. If you have not heard from us within 10 working days of the closing date, then please assume you have not been shortlisted for interview on this particular occasion.

Please note that we contact all applicants via NHS Jobs and would advise you check your NHS Jobs account regularly.

Please be aware that the trust reserves the right to close this vacancy early if sufficient applicants are received.

Follow our recruitment on Twitter @SECambRecruit and check out our Facebook page - SECAmb Recruitment

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