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NB: This vacancy closed to applications on 13/06/2019.

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Triage Support Practitioner

Job Reference: 833-SS-CS-301-19

(CS) Leeds Community Healthcare NHS Trust
MindMate Single Point Access
£24,214 to £30,112 pa (pro rata)

We are delighted to announce that we have been rated as a “Good” organisation by CQC and our Adults Services were rated ‘Outstanding’ for caring.

Are you passionate about young people, families and mental health? Do you enjoy working as part of a fast-paced multi-disciplinary team? If so, a role at Leeds MindMate Single Point of Access may be for you!

Leeds MindMate SPA is a Leeds Community Healthcare hosted service that receives referrals for school age children and young people, who need support with their emotional wellbeing or mental health.

As part of the ongoing development of the service we are recruiting to a brand new role of a Triage Support Practitioner. Key functions of the role will be to take telephone self- referrals from families and young people. Follow up electronic self- referrals. Assist with follow up calls to professionals and triage specific cases as allocated. You would also support the customer service feedback process.

The Service operates Monday - Friday with phone lines open between 9-5, the team comprises of administrative staff and clinicians from services such as The Market Place and CAMHS.

The role will require excellent people and communication skills with a confident telephone manner. You will need the skills to take self-referrals, responding appropriately to families and young people. You will also need the ability to liaise with professionals from a variety of disciplines.

Experience of working with young people, mental health services and risk management is also key. Knowledge and/or experience of neurodevelopmental issues such as autism/ADHD and an understanding of young people's mental health services across Leeds would be an advantage.

We work across 4 databases (Mosaic, CareNotes, Systm1 and Synergy), so good IT skills are essential with the ability to accurately take notes while on the phone.

Applications are welcomed from clinician with experience of working within the Leeds Cluster model, CAMHS practitioners or other professionals with experience of working with Children and young people to support emotional wellbeing and mental health needs. You must have a relevant professional qualification and professional registration.

We would also welcome applications from clinicians considering a secondment to this service/role.

Leeds MindMate SPA is based in Leeds City Centre at Merrion House with state-of-the-art facilities and easy access to public transport. Please be aware that we are unable to provide parking.

If you are applying on a secondment basis, please ensure you have the approval of your Line Manager prior to applying.

We strongly advise potential applicants interested in this role to contact Ms Kay Jefferies Operational Team Manager, 07957379036.

If you are successful in being offered a position which involves working with patients, you will be required to undertake a Disclosure and Barring Service (DBS) check. The level of check required is dependent upon the position that you have applied for. The Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £48.83 or Standard £30) from your salary. There will be no charge if you are enrolled in the DBS Update Service.

**Please be advised that at all stages of the recruitment process NHS staff from the Yorkshire and Humber region designated ‘at risk’ or ‘affected by change’ will be given priority consideration. If you are ‘at risk’ or ‘affected by change’ please make it clear on your application so that you receive priority consideration.**

Please note: all correspondence regarding this vacancy including the interview process will be sent to your registered NHS jobs e-mail address.

Please ensure you meet all the essential requirements in the person specification before applying for this vacancy.

Recruiting Managers may close an advert once sufficient applications have been received therefore all candidates are strongly advised to complete their application as soon as possible.

If you have not heard within four weeks of the closing date please assume that on this occasion you have been unsuccessful.

The Trust operates a no smoking policy and is a smoke free environment.

We are committed to improving the working lives of our employees and we have an active flexible working policy and welcome applications for job share and flexible working. As an equal opportunities employer we also welcome applications from anyone, irrespective of age, sex, sexual orientation, race, religious beliefs or disability as we embrace diversity within our workforce.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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