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NB: This vacancy closed to applications on 27/05/2019.

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Booking Administrator

Job Reference: 363-SS4275-B

East London NHS Foundation Trust
Richmond Wellbeing Servicce | St Johns Health Centre | Oak Lane | Twickenham | TW1 3PA, TWICKENHAM
£24,811 to £27,483 pa inc HCA

ELFT (East London NHS Foundation Trust) is making a positive difference to thousands of people’s lives, providing support so that they can fulfil their potential and enjoy healthy lives.

Richmond Wellbeing Service is looking to recruit an additional full-time administrator to join its busy and high performing team.


Appointment Booking Co-ordinator / Administrator


AfC Band 4 37.5hrs per week Monday to Friday - rota basis between 8:15 am and 8pm


We are looking for a motivated, flexible and experienced Administrator to provide a comprehensive referral handling and appointment booking service within the single point of referral (SPoR) for Richmond Wellbeing Service.


The post holder will be able to work as part of the team, able to prioritise and use own initiative. Have the ability to work with people from all backgrounds is of paramount importance. There is an expectation that you will work flexibly and accept opportunities to develop personal skills.


Please note that this post will be based in Twickenham, South West London.


The services provide a range of psychological therapies to people suffering from common mental health problems such as anxiety, depression and stress. We work in partnership with other local agencies and GP practices and clients often refer themselves to the service for assessment, support and treatment.


The administrative team provide an effective and efficient appointment booking system and administrative support to the single point of referral (SPoR) within the service. You will be expected to work flexibly within the team, contributing to the smooth functioning of the service overall. The patient administration system used is IAPTus and training in this system will be provided.


The post-holders will be required to work in a busy and demanding environment and should be able to work without direct supervision and to exercise initiative. You will present a professional image through face-to-face and telephone interaction maintaining confidentiality at all times. Good communication & telephone skills are essential, as you will be required to communicate effectively with clients with regards to registering their details and booking their appointments.


SPoR office is open from 9am - 5pm Monday - Friday. However, the service is open from 9am till 8pm Monday-Thursday and 9am-5pm on Friday. You will be expected to ensure that both morning and evening cover is provided.
This is an exciting opportunity to join a team that is moving into a new phase of development and expansion. Your ideas and creativity would be welcome in contributing to the delivery of an innovative service, which meets the needs of our local community.


Closing Date: 27 May 2019

For further details / informal visits contact:

For more information, please contact Debra Goodyear, Office Manager 0208 5485550

ELFT has been named one of the HSJ Top 10 best places to work in healthcare, HSJ Provider Trust of the Year and graded as Outstanding by our regulator, the Care Quality Commission (CQC) in 2018. We believe that staff who feel valued by the Trust and are truly engaged in the organisation deliver better outcomes for our patients. This Trust is clinician-led, and provides the highest possible level of clinical expertise throughout its services.

We have set ourselves the mission to improve the quality of life of all we serve, and have embarked on an ambitious Quality Improvement Programme to transform the culture of the Trust to one of continuous improvement, delivered through participation of all staff and with service users, carers and families at the heart of our efforts to improve.

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Geographic areas our services cover

ELFT provides a wide range of community and inpatient services to children, young people, adults of working age, older adults and forensic services to the City of London, Hackney, Newham, Tower Hamlets, Bedfordshire, Luton and psychological therapy services to the London Borough of Richmond.

It is recommended you apply for the post as soon as possible as adverts may close earlier if there is a high response.

We may share information you provide on the application form and as part of the recruitment process with NHS Protect and/or other organisations for the purpose of the prevention, detection, investigation and prosecution of fraud or any other unlawful activity affecting the NHS.

If you do not hear from us within four weeks of the closing date, please consider that you have not been shortlisted on this occasion. You must provide professional email addresses for all referees as we will contact them as soon as an offer has been made. Please note we do not request references prior to interviews.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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