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NB: This vacancy closed to applications on 28/05/2019.

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Switchboard operator

Job Reference: 188-AC1103

University Hospital Southampton NHS Foundation Trust
Southampton General Hospital, Southampton
£ 17,652 - £ 19,020 pa pr

An exciting opportunity has arisen to be part of our busy and dynamic switchboard department in the role of an operator.


Our department provides a professional 24-hour telephony and emergency response service to all internal departments within University Hospital Southampton NHS Foundation Trust as well as externally for patients and their relatives. GP emergency admissions, major incidents and fire service calls are all in a day’s work.


You will have first-class communication and prioritisation skills and a enjoy working in a fast-paced environment where you’ll meet a different challenge every day.


You’ll need:


    • the personal drive to work independently but with the support of an established team


    • the ability to think rationally and logically when responding to emergency situations


    • a keen eye for detail


    • the ambition to learn every day and


    • a track record of dealing with the public in a customer focused environment


This role offers the right candidate a fantastic opportunity to start or develop a career in the NHS. We offer full training on all aspects of the role. We also have a comprehensive training plan for you to work towards achieving the necessary competencies to enable you to move up to a band 3 within the department.


Our operators work a full 24/7 rotation of shifts which includes day, evening, night, weekend and bank holiday shifts. We are unable to offer specific days or times or shortened shifts. Additional payments for working after 8pm, at weekends and on bank holidays are given.


If you feel you have what it takes to succeed and you want to make a significant contribution to our award-winning hospital, whilst learning a new set of skills, we would like to hear from you.

For further details / informal visits contact:

Clara Mansbridge


Communications Operational Lead


023 8120 8989




Helen McColl


Telecoms Operations Coordinator


023 8120 8877

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.


We offer parking on site at UHS or through one of our park-and-ride schemes on a limited basis, based on specific eligibility criteria. We encourage our staff to utilise other green methods of getting to work such as cycling or walking where possible, and our Trust is well connected through bus services to the city centre and other areas.


Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.

UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.


The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

The European General Data Protection Regulations enhances individuals’ rights and safeguards all of their data in place under the DPA. Please see the attachment in the additional documentation section to see how and why we store your information.


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