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NB: This vacancy closed to applications on 16/05/2019.

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NEPTS Liaison Supervisor (Relief)

Job Reference: 020-AC028-0519

Welsh Ambulance Service NHS Trust
Regional Control and Communications, PO Box 107, Llangunnor Road, Carmarthen, Llangunnor Carmarthen
£18,813 to £20,795 per an

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly

Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.


The Non-Emergency Patient Transport Service (NEPTS) is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance service in Wales. 

We currently have a 37.5 hrs fixed term contract opportunity up until March 2021 which is based at our Journey Coordination Centre (JCC) in Carmarthen.  However, the post holder is expected to provide cover at any of the Ambulance liaison sites from Withybush Hospital in the West to Princess of Wales Hospital in the East, and to travel on Trust business throughout Wales as the need arises.  There is a possibility that the position may be extended for a further period after this date. The successful post holder will be required to work independently to provide an initial point of contact for all patients attending routine hospital appointments, processing enquires from patients, hospital wards and departments for all issues associated with Non-emergency Ambulance transport. This involves receiving and accurately processing requests for transport utilizing the Trusts databases, whilst working closely with the day control and planning functions to ensure the smooth flow of patients.

The post holder is also required to provide supervision of NEPTS operational staff whilst at the hospital, to ensure effective utilization of all resources, co-coordinating with hospital staff to assist with the effective discharge of patients, checking systems to see if transport has been booked, inputting of fax requests, identifying arrival times of transport on the day of journey, providing a link between operational crews and the NEPTS JCC supporting the Planning and Day Control teams to deliver an efficient and effective service.  

The successful applicant will need to demonstrate they have worked as part of a team, possess excellent communication skills, have the ability to work unsupervised, and ideally have experience in working in a customer focused environment. 

The position involves inputting details speedily and accurately onto a computer system; therefore excellent keyboard skills are essential. The successful applicant should be competent when undertaking given task, have good interpersonal skills, be educated to good educational standard and possess typing and I.T. skills and be experienced in the use of Excel and Word. A good knowledge of the geographical areas of Central and West Wales area would be advantageous and a command of the Welsh Language is desirable, but not essential.

The post will offer an opportunity to work within a busy and challenging environment. Co-ordinating and problem solving on a daily basis makes the post both demanding and interesting. The Ambulance liaison sites currently operate on a Monday to Friday basis from 0830 and 1630 hrs and the JCC operate between 0600 and 1800 and Saturday 0600 and 1500.

All applicants who are shortlisted will be required to attend for assessments; these include a dictation/spelling test and typing assessment where candidates will be measured on their accuracy and attain a minimum speed of 20wpm. Assessments will be held on the evening of Thursday 30th May 2019 in Swansea. Following successful completion of both assessments candidates will then be required to attend an interview on Monday 3rd June 2019 in Swansea. 

The ability to speak Welsh is desirable for this post; English and/or Welsh applicants are equally welcome to apply.

Closing date: 16th May 2019

For further details / informal visits contact:

Arwyn Thomas
Tel: 01792 562992

The Trust actively seeks to recruit and appoint people currently under represented in the workforce. This includes women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh. Please be sure to provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays in your application.

Please note that the inbox is not monitored. If you have any queries please contact the Recruitment Helpdesk on 02920 905353.

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