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Administrative Assistant

Job Reference: 798-8946

Worcestershire Health and Care NHS Trust
Crisis Team - Wildwood
£17,652 to £19,020 pa

Please note that applications are welcomed from all suitably qualified/experienced individuals. However prior consideration will be given to applications from individuals who are ‘at risk’ and employed by Worcestershire Health and Care NHS Trust. If an appointment is made from that at risk group, the post will be withdrawn.


Our Trust is a great place to work and we are keen to ensure that all our employees have the right values in order that we can provide the best service to our patients. These values are very important to us, and as a potential candidate you should be made aware that we test for these throughout the whole assessment/recruitment and selection process, and will only interview and recruit individuals who demonstrate these values through their application and behaviour.

Details of our Values can be found on our website link 'Working together for outstanding care - our vision'

We require a friendly, enthusiastic and patient-focused individual to join the Adult Mental Health Crisis Team.  The role is based at Wildwood, County Hall – Worcester.  

You will have recent, relevant administrative/secretarial experience and knowledge of a range of secretarial procedures. Also detailed knowledge of Microsoft Office:  Word / Excel / Outlook with Intermediate IT skills that may be tested at interview.

Applicants should be educated to academic Level 2  (e.g.: GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business/ Administration related subject Or considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post.

Applicants are required to have excellent organisational skills to provide admin support to Crisis Team. Excellent communication skills are required to effectively liaise with a wide range of professionals and patients. 

This post will suit an administrator with sound clerical experience and with a proven track record of being able to work accurately and to deadlines in a confidential manner.  The role will require being the point of contact for the Crisis Team, managing phone calls and workload simultaneously.

The working pattern for this role currently will be Monday to Friday 9am to 5pm. The ability to travel across the county may occasionally be required. 

If you would like to discuss the post in further detail please contact:

Emily Gilder – Administration Manager on 01905 733903

PLEASE NOTE: All new appointments are subject to 6 months’ probation period.

If the same or similar vacancy arises within the recruitment period of this post or up to 3 months afterwards, the Trust may chose not to re advertise, but to select a suitable candidate from this interview pool. The new post may differ in terms of the base, hours available (full or part time) or contract type (permanent or fixed term) and therefore you are encouraged to apply for advertised posts but specify on your application form your preferences.

In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated in order to prevent the number of applications received being unmanageable.

Applicants must have the ability to communicate clearly and effectively in English in both verbal and written formats.

**If the position being applied for requires a DBS check to be undertaken on you, it will be a condition of your employment that you have subscribed and continue to subscribe to the DBS Update Service. New employees to the Trust are required to pay the fee for the initial DBS check (this will be deducted from their first months’ salary) and the annual subscription (£13) to the DBS Update Service. Internal applicants are required to pay the annual subscription fee only (£13). Further information on the update service can be found on our website link ‘DBS Update Service.’

The Trust offers a preceptorship year for newly qualified nurses and AHP's and attendance at preceptorship programmes is a condition of employment.

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