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NB: This vacancy closed to applications on 24/03/2019.

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Patient Access Mananger

Job Reference: 379-SURMAR021-19

Employer:
Brighton and Sussex University Hospitals NHS Trust
Department:
N/a
Location:
Brighton, Brighton
Salary:
£28,050 to £36,644 per annum

About our Trust

Our Trust is rated as ‘Outstanding for Caring’ by the CQC – fundamental to this is the way that we value and respect our staff. At every level, we value the diversity of our colleagues and actively champion an inclusive culture. We believe that everyone without exception should feel free to be their authentic self in the workplace.

We understand that work is only one part of life. We are committed to helping our colleagues achieve the best possible work/life balance. We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it.

Our Trust is already a Disability Confident employer and we are holding ourselves to account through the Workplace Disability Equality Standard (WDES). Our work on promoting equity and inclusion for our Black, and Minority Ethnic (BME) colleagues continues to be driven by engagement with the WRES (Workforce Race Equality Standard) and the WRES Experts Programme.

In 2019, we committed ourselves to becoming a Stonewall Top 100 LGBTQ+ Employer. We also support the national ‘Veteran Aware’ scheme and are an ERS Silver accredited Hospital who welcomes applications from all members of the Armed Forces communities.

For our patients, we do everything we can to deliver fair access to all our services. This includes providing interpretative and other services to meet the needs of disabled communities. We're careful to show sensitivity towards ethnic, cultural and religious differences. Our staff uphold these values and so help our care to get better all the time.


The Abdominal Directorate at Brighton Sussex University Hospital Trust are looking for an experienced senior administration team manager to assist in delivering a high quality, effective and flexible administrative service.

 

This role is a key member of the Directorate’s management team, working towards the achievement of key patient access targets for the Directorate. Work will focus on ensuring the flow of patients into available clinics and theatre slots, dealing with peaks in activity, ensuring the ratio of new and follow up clinic slots is appropriate to meet demand.

 

To be a conveyor of information between the Directorate and the booking hub in making recommendations on a regular basis to the Directorate Manager and Clinical Leads to enable them to take positive steps to respond to demand and capacity issues in a timely way.

 

This role would be ideal for a highly motivated and experienced administration manager with a track record of analysing complex administration processing problems and successfully implementing solutions within an operational service environment.

 

Effective interpersonal and excellent customer service skills are essential as the post-holder will have to motivate and influence a wide range of multidisciplinary Trust staff within a complex organisation. Working in collaboration with others, key targets for the postholder will be to play an active role meeting key performance targets for the trust and ensuring patients have a smooth pathway through the services.

 

    • Posts in the Trust are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal spent and unspent convictions, reprimands, and cautions.

 

    • Appointment to this role will commence at the lowest salary point unless confirmed otherwise by HR Employment Services (Recruitment, Administration & Terms and Conditions)

 

    • We may also use this advert to build our Bank staff. If you are unsuccessful at interview for a substantive role but meet the BSUH standards you may be offered a bank post

 

    • If this post attracts sufficient interest before the closing date, we may decide to close this vacancy at an earlier date, so an early application is advised.

 

 

 

 

 

 

 

 



For further details / informal visits contact:

Carol Evans on 07765401227 or by email on Carol.evans36@nhs.net for further information




General information for applicants

Salaries for substantive posts will be offered to successful candidates in alignment with the NHS Agenda for Change terms and conditions. All our substantive colleagues will also receive an annual appraisal. For substantive colleagues appointed after 1 April 2019, this guides their progression through the salary steps. Please note this does not apply to Bank only applicants.

As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check . We make offers in line with the Rehabilitation of Offenders Act 1975.

We may also use our substantive adverts to build our Bank staff. If you are unsuccessful at interview for a substantive role but meet the BSUH specification for that role you may be offered a bank post. Please note our Bank hourly rates are outlined on a separate payscale.

Applications for Tier 2 sponsorship are welcome for those that meet the Visa and Immigrations eligibility criteria. Please note our Bank only roles are not eligible for Tier 2 sponsorship. These will be considered alongside all other applications. Under the Residence Labour Market Test, non-EEA candidates may not be appointed if a suitably qualified, experienced and skilled EU/EEA candidate is available. For further information please visit the gov.uk website searching for Tier 2.

Please apply as early as you're able for this role. Sometimes, we receive exceptional interest, and close adverts earlier than specified. If you are not successful in this application, we may be able to offer you a position through our Bank. Do keep watching our 'Current Vacancies' and apply for the next suitable position.

Further Information

Specific information about this role is in the documents accompanying this advertisement.

For further more information, or help with the application process, please contact the HR Employment Services Team on 01444 448692 /448616 or by email: bsuh.hremploymentservices@nhs.net


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.



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