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NB: This vacancy closed to applications on 27/03/2019.

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Retail Cafe Assistant

Job Reference: 387-TS-3017-HN-B

University Hospitals Bristol NHS Foundation Trust
Bristol, Bristol
£17,460 - £18,702 pa pro rata

New Role Available, Up to £18.7k per annum pro rata, 27 + 8 days Annual leave, multitude of national discounts, and industry leading pension!

Do you have experience within a retail environment? Would you like to make a difference to patient care within the NHS? Do you have the commitment and drive to work in one of the busiest hospitals in the country?

We are currently recruiting or multiple Retail Assistants to work across our 6 newly designed/refurbished retail units. This post is an exciting addition to our newly established Retail team in the Bristol Royal Infirmary.

Your day-to-day activities will include:

    • Working with a team who are responsible for providing a seamless café experience to customers
    • Completing relevant checklists and other paperwork related to the role
    • Supporting new employees into the team
    • Undertake stock takes as necessary
    • Prepare food & coffees in an aesthetically pleasing manner
    • Providing outstanding customer service in the retail units

The ideal candidate will:

    • Have experience of working in a coffee/retail environment
    • Be used to working in a busy environment
    • Have a friendly, approachable personality, with a good work ethic
    • Be flexible to undertake a range of tasks if necessary
    • Be able to communicate with different types of people; including patients, visitors, senior managers and other departments

The benefits:

Working for the NHS also has the benefit of 27 days holiday per year (pro rata), a competitive pension scheme, childcare vouchers, travels to work schemes and a number of both local and national discounts.

Available Hours:

    • Bristol Children's Hospital – 20 hours per week - Thursdays 12.30pm - 6.30pm, Fridays 12.30pm - 6.30pm and Sundays 8.30am - 4.30pm.
    • Bristol Heart Institute - 7.5 hours per week - Saturday or Sunday
    • Oncology Hospital – 30 hours per week - Monday to Friday - various shifts

The selection process:

Due to the large number of applications we receive, we may close the advert only and we will only contact successful shortlisted applicants. All candidates that are invited to an interview will undertake a literacy & numeracy test. This will have to be successfully completed to proceed to interview.

For further details / informal visits contact:

Lucy Sheppard -

University Hospitals Bristol NHS Foundation Trust is one of the largest acute Trusts in the country and the major teaching and research centre for the South West. With over 9,500 staff, over 100 different clinical services, working in nine hospitals in the centre and to the south of Bristol, we offer a wide range of careers and jobs. Together we support the delivery of excellent care to the people of Bristol and beyond.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.

University Hospitals Bristol NHS Foundation Trust is an equal opportunities employer actively working towards a diverse workforce. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.


  1. Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. We may also contact you by texting the mobile number, if provided, on the application form. Due to high volumes of applications, vacancies may be closed before the closing date.
  2. As a guide interviews should usually take place within 3 weeks of the closing date.
  3. When providing employment reference details, please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.
  4. All staff identified as AT-RISK who meets the requirements of the post will be prioritised accordingly. Priority will initially be given to University Hospital Bristol employees.
  5. The Trust uses the recruitment platform TRAC systems to administer all stages of the recruitment process meaning that information in regard to shortlisting will not be communicated via NHS Jobs.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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