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NB: This vacancy closed to applications on 17/03/2019.

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ICT Assistant Support Technician

Job Reference: 175-1819-IT1626

Royal Papworth Hospital NHS Foundation Trust
Information Systems
Royal Papworth Hospital, Papworth Everard
£17,787 to £21,142 pa

As the largest and leading specialist cardiothoracic hospital in the UK, Royal Papworth Hospital is dedicated to providing patients with the best possible care through the excellence of our caring staff.

In September 2017 the hospital was delighted to receive a royal title following approval from Her Majesty The Queen. Royal Papworth will become the first Royal Hospital in the East of England, in recognition of its pioneering history and continued commitment to developing the treatments of the future. We look forward to welcoming you to Royal Papworth and becoming part of our future.

Royal Papworth Hospital NHS Foundation Trust is located in a bespoke, purpose-built hospital on the world-class Cambridge Biomedical Campus (CBC). The Administrative Services are based in Huntingdon.


ICT Assistant Support Technician

Full Time (37 ½ hours per week)
Band 3
Salary range: £17787 - £21,142 per annum (*Plus On-call allowance)

The ICT Department is responsible for the delivery of information systems and services to the whole organisation to support clinical and business integration. ICT leads in the development of ICT Technology strategy and directing all delivery programmes and services. ICT provides a range of critical ICT services many of which are in operational use 24 - 7.

The post holder will be expected to assist with all aspects of the day to day administration and management of the general IT environment as necessary, with particular emphasis on the Trust’s Service Desk, logging service and incident requests, desktop hardware, printing and client, application(s) and infrastructure environments

To provide technical assistance and support relating to software applications, IT equipment and user accounts management

The ICT Support Technician is to providing first line user support, in accordance with pre-determined standards and procedures.

This post holder will be responsible for providing initial technical support to users of computer systems throughout the Trust.

The post holder will have keen interest in Microsoft systems wishing to progress their careers in the IT industry

* You may be required to participate in a rotational on-call out of hours support service.

This Role may require multisite working at either our Huntington based administration centre or at the Royal Papworth Hospital NHS Foundation Trust, Cambridge biomedical site. Predominantly the latter.

For further information, please contact Richard Bowes ICT Service Manager 01223 639706

Closing Date – 17/03/19

Interview Date – 27/03/19 (Interview Location: Royal Papworth Hospital NHS Foundation Trust- Papworth Everard)

** We reserve the right to close this vacancy once sufficient applications have been received**

Priority consideration will be given to NHS Employees who have been declared at risk of redundancy.

The support and benefits available to staff include:
NHS Pension Scheme, Occupational Health Service, Personal Support (via Occupational Health), Childcare Vouchers, Onsite Gym, NHS Discounts, Chaplaincy, Staff Recognition Scheme, NHS Fleet Car Scheme, Cycle Scheme, Corporate Gym Membership, Low cost Home Ownership Schemes, Subsidised Restaurant, Programme of Social Events, Flexible Working Options and Library.

We welcome all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation. Applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post. The Trust operates job share and flexible working. We are a Smoke Free Hospital.

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Border Agency requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Border Agency website.

In submitting an application form you authorise Royal Papworth Hospital NHS Foundation Trust to confirm any previous NHS Service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

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