Return to search

NB: This vacancy closed to applications on 27/02/2019.

  • Add to favourites

Switchboard Administrator - Band 2

Job Reference: 339-EBN0275

North Bristol NHS Trust
Southmead, Bristol
£17,460 - £18,702 per ann

Please note that if you apply for a position with this Trust, you may be contacted via the NHS Jobs website or via email. This includes invites for job interviews. We therefore recommend that you regularly check your NHS Jobs and email accounts.

Please note that this job advert will close as soon as sufficient applications have been received. So if you are interested, please apply for this vacancy as soon as you can.

North Bristol NHS Trust is a progressive and ambitious teaching and research organisation, as well as a specialist regional centre for major trauma, neurosciences, plastics and burns, orthopaedics and renal services. With a turnover of £550m and 9,000 staff, our clinical teams have built a strong reputation for exceptional healthcare, personally delivered.

We are looking to recruit into a challenging role in our Switchboard team. This role is full time on a 24 hour shift basis, that rotates over a five week basis. It will have a vital part to play in answering calls to the Hospital and operating our emergency paging and alerting systems.

As a member of the Switchboard team, the post holder will have responsibility for answering a wide variety of calls and queries from the general public, in order to work with a high performing expert team capable of supporting all the requirements of the Trust.

Reporting to the Switchboard Supervisor the post holder will ensure the responsive and professional standards of the North Bristol switchboard are maintained.

This post will create and maintain strong working relationships with all Switchboard staff and could communicate with Assistant Directors, Executive Directors including Clinical Directors, General Managers, Heads of Nursing and all other staff within the organisation.

Candidates interested in applying will have Switchboard experience and familiarity of working with the public. You will also have up-to-date in depth knowledge of the NHS. You will be a strong communicator and will need to show your ability to influence others.

We are looking for a unique individual with extensive knowledge of the challenges presented within the NHS and how this is likely to impact our services and how we deliver them. This post is full time and will take part on the rotary shift, although additional shift work may be requested if needed.

For further details / informal visits contact:

For an informal discussion about this post, please contact Jenny Jordan 0117 950 5050.

The following is applicable for ‘At Risk’ employees, who must meet the essential shortlisting criteria to be eligible for interview.

Those from within North Bristol NHS Trust who apply for this role will be considered for shortlisting in the first instance.
Those from within the BNSSG (Bristol, North Somerset and South Gloucestershire) who apply for this role will be considered in the second instance.
Those covered by the South West Employment Transition Framework who apply for this role will be considered in the third instance.
If no applicant is appointed from the above ‘at-risk’ pools, those from the open market will then be considered for shortlisting.
If you apply for this vacancy and have not received a communication from this Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that this Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 4141151.

This organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post. Please refer to the ‘Information for Prospective Employees’ attachment for information relating to DBS charges.

We are committed to Equal Opportunity - Job Share Applications are welcomed.

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Disability Confident Employer
  • Positive about Disabed People Logo
  • Mindful Employer Logo
  • Smoke Free Logo
  • Age Positive Logo
  • Apprenticeships Logo