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NB: This vacancy closed to applications on 27/02/2019.

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Switchboard Operator

Job Reference: 361-NCSS-1547017

East and North Hertfordshire NHS Trust
Lister Hospital, Stevenage
£17.460 -£18.702 pa

We look forward to receiving your application!

After applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post, you are agreeing to East and North Hertfordshire NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

If you have a query relating to your application process please contact The Resourcing Team on 01438 286 739.


All references from current and previous employers, will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment.

We are looking for an enthusiastic team player to join our friendly, professional and extremely busy service.


This is an outstanding opportunity to join our ever fast growing, forward thinking Switchboard Operators/Receptionist team who provide a high quality of service dealing with a huge variety of queries and issues.


As switchboard operator/receptionist, you are an expert host at what you do; by acting and looking the part and adapting your style to match your patients/visitors' pace in all you do.Supporting and respecting your patients and their situation; by recognizing them and making them feel valued and important.


You will be the first point of contact from people approaching the Trust by telephone/reception or in an emergency incident within the Trust and will be expected to provide comprehensive, responsive, effective, calm and courteous service.


Working in autonomy and supported by the Switchboard Services Supervisor and Team Leader, the Switchboard Operator will provide an excellent level of service within a Staff rota across a varied shift pattern which includes all days of the week, unsocial hours and public holidays including Christmas.


Shifts are as follow:


The department works to a rolling rota pattern which includes the following shift times: 06:30-14:30 . 08:00-16:00 , 08:30-16:30 , 09:00-17:00 , 10:00-18:00 , 12:00-20:00 , 14:30-22:30 and some night shifts 22:30-06:30.


The ideal candidate should be customer focused and able to build customer confidence whilst ensuring an efficient call handling service is maintained a balance between performance and excellent service delivery.


To be considered you should ideally have previous experience operating an ISDX telephone system switchboard console preferably within the NHS or a critical service environment. A working knowledge of the ISDX telephone system with AC-Win type consoles is desirable.


You will need to exhibit excellent literacy and numeric skills, be confident and able to work under pressure whilst remaining polite and courteous at all times, as these are essential requirements for the role. Punctuality and adherence to the department code of conduct are essential. Knowledge of Information technology ( Microsoft Packages ) keyboard skills, software, internet and email would be an advantage.


This role is very varied and provides a chance to deliver a service that makes a real difference to the Trust. We are committed to developing our team and managing our talent. Full training will be given and uniform is provided.





For further details / informal visits contact:

For further details, please contact Caterina Ghin , Customer Care Manager on 01438 285181

Please note that vacancies may close prior to the advertised closing date in certain circumstances. Please ensure that you make your application as soon as possible.

Our values

We are proud to deliver high-quality, compassionate care to our community and our Trust values are PIVOTAL in helping us to achieve this aim.

We expect all our staff across the Trust to demonstrate, promote and encourage these values. Please refer to the job description for further details on our values.

Committed to our Community

East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community.

We welcome applications from all sections of society and are especially keen to hear form people that are currently under-represented across our workforce.

Should you require any reasonable adjustment or have specific access or communication needs, please do not hesitate to contact us.

We are proud to be a Disability Committed employer and achieved our status in 2019.

Our EU staff are a valued and appreciated group within our workforce. We are committed to providing them with the support they need to continue living and working in the UK. As a result, we continue to welcome applications from EU citizens.

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We look forward to receiving your application!

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