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NB: This vacancy closed to applications on 21/02/2019.

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Receptionist/ Switchboard Operator

Job Reference: 176-CP-DC-1423011

Employer:
North West Anglia NHS Foundation Trust
Department:
Switchboard
Location:
Hinchingbrooke Hospital, Huntingdon
Salary:
£17,460 to ££18,702 pa

There has never been a better time to join our Trust than now! We run three busy hospital sites at Peterborough, Huntingdon and Stamford and provide outpatient services in two community hospitals in Ely and Doddington. Our 6,000 staff serve a growing population of 700,000 across Cambridgeshire and South Lincolnshire.

As a newly-merged, larger organisation we have increased opportunities to enhance services, ensuring we provide the best patient experience and clinical outcomes. For our staff this means they can experience a wide and varied career within the one organisation. We offer a real commitment to supporting your career in an environment where your skills and ideas are valued, where you are supported in developing your full potential and where your individual contribution is recognised, respected and rewarded.

Our Trust vision is: Working together to be the best at providing outstanding care for local communities, and so we look to appoint people who are as passionate about good quality patient care as we are!


To deliver a Switchboard Service to support the Trust, answering and connecting calls and dealing with caller’s requests and enquiries.

To provide a front line telephony service and out of hour’s reception for the Trust, ensuring customers are dealt with in a helpful, courteous and efficient manner.

Activating the appropriate emergency team bleeps as necessary repeating the exact message received on the emergency phone in a calm and precise manner.

To provide a comprehensive, effective and confidential reception and telephonist service.

To act as an integrated member of the Patient Services Team, demonstrating a flexible approach, ensuring the needs of patients and visitors are met.

Dependent on agreed working patterns between manager and employee, this post may be a Designated Night Worker post under the Working Time Regulations 1998.


 For further details / informal visits contact:

Beverley Balls- Patient Services Manager

01480 416 416 ext. 8941

b.balls@nhs.net




Employees commencing employment who require a DBS Check, or existing staff transferring to roles which require a DBS or higher level DBS than currently held, will be charged for the cost of the check (currently £50 for an Enhanced Check and £31 for a Standard Check). This payment will be deducted from your first months’ salary.

Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold or provide false or misleading information. In submitting an application form, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed. This includes a check with the DBS Update Service where registered.

Please be aware that from 8th November, applications submitted via NHS Jobs will be moved and handled through TRAC Systems and communication will be sent to you via TRAC Systems. You will be updated by email and/ or text regarding the progress of your application, however the vacancy will not be updated on NHS Jobs. By applying for this post you are agreeing to North West Anglia NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.

.Our employee benefits include:

  • excellent pension, maternity and sick pay schemes
  • on-site flexible nursery open 7am to 8pm 52 weeks a year (Hinchingbrooke Hospital only)
  • access to inhouse physiotherapy services
  • family friendly working patterns
  • subsidised restaurant & car parking
  • retail & leisure discounts

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.



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