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NB: This vacancy closed to applications on 13/02/2019.

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Deputy Complaints Manager

Job Reference: 230-13729316-CORP

Employer:
George Eliot Hospital NHS Trust
Department:
Governance
Location:
George Eliot Hospital NHS Trust, Nuneaton
Salary:
£23,023 to £29,608 per annum

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.

Please note:

George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.


Deputy Complaints Manager

Band 5 - £23,023 - £29,608

37.5 hours per week

 

About us

Here at George Eliot our vision to excel at patient care’ takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

 

The Role

An excellent opportunity has arisen to join our Complaints Team. The Deputy Complaints Manager is key to us accepting, issuing and helping the Trust to respond to complaints and concerns received. It is essential that the post holder has direct experience of handing concerns and complaints in accordance with NHS Complaints regulations. The post holder will be required to support the public, staff and organisations such as advocacy and the Parliamentary and Health Service Ombudsman.

It is important that the applicant has excellent written and verbal communication skills, a thorough knowledge and first-hand experience of the NHS complaints process and an appreciation of the need to work to timescales in the interest of resolving complaints.

 

Benefits

Our benefits include but are not limited to: On-site nursery, 27 days minimum annual leave plus 8 bank holidays, cycle to work scheme, flexible working, on-site discounted gym, extensive in-house course learning directory, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

 

Closing date: Wednesday 13 February 2019

Interview Date: Friday 22 February 2019

This post may close early due to high numbers of applications so you are advised to apply promptly.

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

 

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

#JoinTeamEliot

 

For further details please contact:

Complaints Manager, Mrs Sharon Wyman on 02476 865545 or via sharon.wyman@geh.nhs.uk




How we process your data:

By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC. In this connection your submitted application form will remain in the Trac system for 400 days after which time it will be automatically deleted. If you wish to update any personal details within your submitted application you can request this via your Trac account or by contacting the resourcing team.

The Equality and Diversity data you provide as part of your application is used by the HR Department for monitoring and reporting purposes only. This information is not provided to recruiting managers at any stage of the process.

The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes and transferred into the national NHS Electronic Staff Records system.

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application. Positive disclosures will be handled in accordance with the Trust Disclosure and Barring Service Policy.

All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.

Other:

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.



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