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Musculoskeletal Administrator

Job Reference: J62-SIR606

Sirona care and health CIC
Kingswood, Bristol
£14, 812 - £17,618

We are Sirona care & health, a Community Interest Company committed to providing local communities with a range of high quality specialist health and social care services across South Gloucestershire, parts of Bristol and Bath and North East Somerset. For us, it’s about the personal approach; we take pride in what we do and deliver the high standard of care that we’d expect for ourselves and our families.

In return we offer an excellent range of benefits including generous holiday entitlement, paid enhancements for bank holiday/night working (where applicable), a contributory pension scheme (including, for some roles, the NHS pension scheme), a planned induction program, extensive learning and development opportunities, health and wellbeing programmes, flexible working patterns, staff excellence awards, in-house physiotherapy support and more!

The musculoskeletal (MSK) service delivers provides physiotherapy assessment and treatment and orthopaedic, spinal triage services and podiatry services to the people of South Gloucestershire area. Clinicians are predominately physiotherapist and podiatrists but we also have GP’s working for the service. Our aim is to offer excellent assessment and treatment of people with musculoskeletal & podiatric problems in a timely manner.

The role will support the clinical team by preparing referrals for triage, booking appointments, dealing with telephone enquiries, typing letters and other administrative support tasks to contribute to delivering excellent services to our patients.

This role will be predominantly based at Cossham Hospital but we do ask staff on occasion to provide cover at other bases.

The role is part time for 30 hours per week, over 4 days, Monday to Thursday with some flexibility as required.

We operate from 3 bases in South Gloucestershire: Cossham Hospital, Thornbury Leisure centre and Yate Westgate Centre. Our service currently runs clinics Monday-Friday 8-8pm excluding bank holidays.

Specific qualifications and experience required

  • GCSE including maths and English/ functional literacy and numeracy level 1, NVQ level 2/3 in Business administration/customer service, or equivalent working experience at this level.

  • Excellent interpersonal skills and experience of dealing with public face to face and telephone.

  • Previous experience of using a variety of IT systems, EMIS (patient systems would be advantage).

  • Audiotyping qualification/experience (would be an advantage)

  • Previous experience of working in a health setting with direct patient facing contact or in a customer care environment dealing with the public regularly.

  • Excellent prioritisation and team working skills and to be adaptable.

  • Has experience of working as part of a team

  • Able to prioritise a busy workload

  • Able to be flexible with working pattern according to service/organisation needs.

  • Ability to embrace frequent change with positive proactive attitude

For general recruitment enquiries please email or call 03001245444.

If you are shortlisted for interview you will be contacted by email. If you have not been contacted within 4 weeks of the closing date then please assume you have not been shortlisted on this occasion.

Sirona care and health is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all our staff and volunteers to share this commitment and promote safeguarding by implementing policies and procedures, acting promptly on concerns, and sharing information appropriately. Sirona is committed to safe recruitment practice and any appointment will be subject to satisfactory clearance appropriate to the post.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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