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NB: This vacancy closed to applications on 13/01/2019.

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Patient Relations Co-ordinator

Job Reference: 798-8520

Employer:
Worcestershire Health and Care NHS Trust
Department:
Patient Relations Team
Location:
Worcester
Salary:
£20,150 to £23,363 pa

Please note that applications are welcomed from all suitably qualified/experienced individuals. However prior consideration will be given to applications from individuals who are ‘at risk’ and employed by Worcestershire Health and Care NHS Trust. If an appointment is made from that at risk group, the post will be withdrawn.

OUR TRUST VALUES

Our Trust is a great place to work and we are keen to ensure that all our employees have the right values in order that we can provide the best service to our patients. These values are very important to us, and as a potential candidate you should be made aware that we test for these throughout the whole assessment/recruitment and selection process, and will only interview and recruit individuals who demonstrate these values through their application and behaviour.

Details of our Values can be found on our website link 'Working together for outstanding care - our vision'


How would you like to work in a Team where you can really make a difference to patients, carers and loved ones who contact us with their complaints, concerns or compliments?

Would you like to have time to listen and hear what our patients and their families are saying about the services our Trust delivers?

Would you like to be given the opportunity to support the resolution of a person’s complaint so that they feel they have been taken seriously and that services and outcomes have changed as a result of their experience?

 

If the above appeals to you and you have significant administrative experience in a senior role, experience of dealing with our patients and are interested in a new challenge with the opportunity for undertaking further qualifications whilst working, this could be an exciting role for you.

 

Applicants should be educated to academic Level 3 (e.g. A-level, NVQ 3, OCR/ RSA3, City and Guilds 3) in a Business Administration related subject, experience of working in a customer facing role and extensive knowledge of the full range of administrative/secretarial procedures and Microsoft Office.

 

All staff in the team must hold the values of the Trust by being courageous, ambitious, responsive, empowering and supportive. This is an exciting and interesting opportunity for staff to work in a fast moving and friendly environment.

 

For further information please contact Becky Lane on 01905 681617 or via e-mail at Rebecca.lane8@nhs.net




PLEASE NOTE: All new appointments are subject to 6 months’ probation period.

If the same or similar vacancy arises within the recruitment period of this post or up to 3 months afterwards, the Trust may chose not to re advertise, but to select a suitable candidate from this interview pool. The new post may differ in terms of the base, hours available (full or part time) or contract type (permanent or fixed term) and therefore you are encouraged to apply for advertised posts but specify on your application form your preferences.

In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated in order to prevent the number of applications received being unmanageable. You are advised to submit your completed application as soon as possible to have the best chance of being considered.

Applicants must have the ability to communicate clearly and effectively in English in both verbal and written formats.

**If the position being applied for requires a DBS check to be undertaken on you, it will be a condition of your employment that you have subscribed and continue to subscribe to the DBS Update Service. New employees to the Trust are required to pay the fee for the initial DBS check (this will be deducted from their first months’ salary) and the annual subscription (£13) to the DBS Update Service. Internal applicants are required to pay the annual subscription fee only (£13). Further information on the update service can be found on our website link ‘DBS Update Service.’

The Trust offers a preceptorship year for newly qualified nurses and AHP's and attendance at preceptorship programmes is a condition of employment.


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.


Tier 2 Certificate of Sponsorship

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement.

Guidance can be found here Criminal Records Checks For Overseas Applicants


UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.



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