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Head of UEC Quality Improvement

Job Reference: 990-1-EI9507-MI

NHS England and NHS Improvement
Cardinal Square, Derby
£78,192 - £90,387 per annum

Our Organisation

NHS England and NHS Improvement came together on 1 April 2019 as a new single organisation. The NHS Long Term Plan focuses on delivering integrated care to patients at the local level and we can best support the NHS to deliver this as a single integrated organisation.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have an ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Our new operating model represents a strong shift to regional delivery supported by expert corporate teams. Local health systems are supported by our integrated regional teams who play a major leadership role in the geographies they manage.

We are jointly committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

The aim of the Urgent and Emergency Care National Programme is delivering improved, safe and more resilient performance in Urgent and Emergency Care across the year. This will be achieved by working in parallel on:

Creating a dedicated operational infrastructure at local and regional level throughout the winter with a focus predominantly on support to local systems, learning from successes and problems encountered in previous winters and other systems

Providing assurance during pressurised periods and developing resilience throughout the year

Creation of ‘one version of the truth’ through SITREP daily dashboard to inform national and regional decision-making

Streamlined and accelerated reporting and daily briefing through 16:00 calls of senior national leadership across NHSE/I and DHSC

Faster identification of systems under pressure and deterioration in performance enabling earlier intervention

Mainstreamed reporting and oversight of previously under observed services such as Ambulance and 111

Creation of enhanced complimentary intelligence for flu and use of epidemiology data

Intelligence-sharing with CQC, ADASS and LGA and other stakeholders to coordinate local-level support offer

Maintaining a high-paced, targeted and highly effective improvement programme right throughout the year but especially over winter so that Trusts and surrounding systems put in place the building blocks for success

The post holder act as the lead quality and improvement adviser to the Regional UEC programme and will be part of the UEC National Operations Programme whilst working in partnership across local systems, with all regional partnerships and CCGs, Ambulance Trusts, lead commissioners and ECIST.

The successful applicant will be charged with providing subject matter advice to the Head of UEC and their team to support the improvement delivery to ensure safe and more resilient performance in Urgent and Emergency Care across the year. This role also provides an opportunity to contribute to the cutting edge of operational delivery as the improvement team will integrate with the UEC Operations function throughout the winter months (enabling 7-day working).

Improving urgent and emergency care services in the NHS has a high international and national profile and the post holder will be working in a fast moving and highly political environment.

The post holder will work collaboratively with varied teams across NHS England and Improvement, such as ECIST, EPPR, Ambulance, health economists, and national policy leads, a, Department of Health, Care Quality Commission, Public Health England, Health Education England, NHS Digital, ADASS, NACC, and any other agencies as required.

The post holder will lead a dynamic regional team in delivering an effective UEC improvement function. The role is supporting colleagues nationally and regionally and influencing change often across a senior staff group not within the post holders direct line management. Working closely with local systems and individual organisations to ensure delivery of the UEC agenda.

As a UEC Improvement and Quality Lead, the post holder will have responsibility for the coordination and leading of targeted improvement interventions with challenged systems. The postholder will work as part of a dynamic team delivering an effective service supporting managers and staff across the UEC programme across the Midlands region to advise and scope the immediate mitigation measure to maintain safe patient care and stabilise organisations facing significant performance and/or quality challenges. They will also fulfil the role of being the dedicated quality lead for all work programmes across UEC providing advice and guidance to internal and external staff to support delivery of high quality safe services.

To meet system intervention and reporting requirements, this post will be required to operate flexibly; at periods of peak pressure working 5 days flexibly over weekends to support real-time monitoring and support to systems, whilst at other times delivering site-based improvement interventions.

The postholder will be responsible for advising the regional UEC programme and locality teams of the best available interventions to support service improvement, working alongside ECIST, the post will produce an annual improvement plan with dedicated interventions to improve regional UEC delivery and performance.

The post holder will develop effective strategy and operational policies for promoting innovation across Cluster and Sector. Working closely with colleagues across the sector, ensuring coherent strategy and will:
• Drive the strategy for, supporting and ensuring alignment across the system
• Drive reform and support organisational change and uptake of initiatives that support excellence

• Develop and communicate the vision for the role of innovation, and the development of strategy and operational policies to support this vision
• Engage with key strategic regional and national policy makers to inform development of strategy and policies
• Identify and share examples of national and international best practice and to ensure that NHS England and NHS Improvement benefits from relevant innovations in healthcare
• Support development by developing the innovation infrastructure and capacity in organisations
• Develop and champion new initiatives or projects as necessary
• Working with providers and clinical experts to design new training products
• Provide expertise of best practice methodologies regulatory requirements, policy imperatives, innovation and technological developments and stakeholders knowledge.

For further details contact: Name: Helen Austin

Job title: Regional UEC Programme & Business Manager

Email address:

Our commitments to you

We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent.

Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.

Please note that we currently do not accept applications via CV or recruitment agencies.

The NHSBSA is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.

After applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the recruitment team on or 0300 330 1369.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2/skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2/skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

For further advice, please visit Applying from overseas.

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

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