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Booking Team Leader

Job Reference: 175-2122-2-BK2919A

Royal Papworth Hospital NHS Foundation Trust
Admin Booking
Royal Papworth House Spitfire Close Ermine Business Park Huntingdon
£25,655 - £31,534

Royal Papworth Hospital NHS Foundation Trust is the UK’s leading heart and lung hospital, treating around 50,000 patients each year. We are located in a new, purpose-built hospital on the Cambridge Biomedical Campus, with administrative services based in Huntingdon.

Founded as a tuberculosis colony in 1918, Royal Papworth Hospital has established an international reputation for excellence in research and innovation. Since carrying out the UK’s first successful heart transplant in 1979, the hospital now performs more heart, heart-lung and lung transplants each year than any other UK centre.

In addition to transplantation, Royal Papworth Hospital has the UK’s largest Respiratory Support and Sleep Centre (RSSC) and is one of five UK centres providing Extra Corporeal Membrane Oxygenation (ECMO) to patients experiencing severe respiratory failure. It is also the only centre in the UK for a number of specialist services including Pulmonary Endarterectomy and Balloon Pulmonary Angioplasty (BPA).

In October 2019, we became the first trust to be rated ‘outstanding’ in all five areas assessed by the Care Quality Commission (CQC) (safe, caring, effective, responsive, and well-led). We are committed to providing a positive, supportive experience for all of our staff.


Clinical Administration
Clinical Administration Booking Team Leader

Fixed term contract to end February 2023
Hours: 37.5 hours/week

This is an exciting time for all staff at Royal Papworth Hospital. Would you like to be part of our busy and forward thinking Booking Team? Are you hard working and organised, friendly and efficient, an effective communicator and a pro-active team player?

We have a fixed term opportunity which has arisen to cover the maternity leave for one of our Team Leaders within the Booking team until end February 2023, based in our Administration Hub in Huntingdon with an occasional requirement to work in the Hospital on the Biomedical Campus, Cambridge.

The post will work alongside other Team Leaders who are already in post. These roles are fundamental to ensure the patient experience is always positive

The post holder will be required to co-ordinate and maximise our capacity for a full range of bookings for in-patient admissions and out-patient appointments across our range of thoracic specialties including our Sleep Centre and our specialist lung services.

Experience of managing, motivating and developing a team all whilst dealing with competing and challenging deadlines would be an advantage.  You should have the ability to understand RTT and patient pathways.  You should be able to collate, analyse, interpret & present the data required within this team, with excellent verbal & written communication skills underpinning this This role works with key stakeholders to help drive service improvements within clinical administration but also the wider Thoracic division.

This is a great opportunity to work in a role where you can make a real difference to the delivery of patient care whilst working within a supportive team with training provided to meet the demands of the role.

Royal Papworth Hospital is proud to employ a diverse workforce who are encouraged to use their individuality to provide exceptional and personalised patient care. We believe that our strength as an organisation relies on our ability to foster an environment which encourages using our differences as a strength.

Ideally, candidates should have:

  • Previous experience of line management of staff and service development
  • Supervisory and leadership skills
  • High level communication and organisational skills
  • Keyboard skills and knowledge of the Microsoft suite
  • The ability to prioritise and work to deadlines.

 Your application (via NHS Jobs)

Please include in the ‘supporting information’ section of your application how you will uphold the Trust values Compassion  Excellence  Collaboration

If you would like more information about this role, in the first instance, please contact Vanessa Saberton-Smith - Clinical Administration Service Manager, Booking Team Tel: 01223 639723.

Closing date 29 November 2021

** We reserve the right to close this vacancy once sufficient applications have been received**

Priority consideration will be given to NHS Employees who have been declared at risk of redundancy.

The support and benefits available to staff include:
NHS Pension Scheme, extensive retail discount scheme, subsidised restaurant, staff recognition and award scheme, membership options at Frank Lee Centre Leisure & Fitness (campus gym), salary sacrifice 'cycle to work' and 'car' scheme, enhanced pay progression for Band 5 nurses, career progression opportunities, flexible working

We welcome all applications irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion and belief, sex and sexual orientation. Applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post. The Trust operates job share and flexible working. We are a Smoke Free Hospital.

In submitting an application form you authorise Royal Papworth Hospital NHS Foundation Trust to confirm any previous NHS Service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

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