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NB: This vacancy closed to applications on 08/11/2021.

ICT Support Technician

Job Reference: 339-DAC0868

North Bristol NHS Trust
Southmead, Bristol
£22,549 - £24,882 per annum

Please note that if you apply for a position with this Trust, you may be contacted via the NHS Jobs website or via email. This includes invites for job interviews. We therefore recommend that you regularly check your NHS Jobs and email accounts.

Please note that this job advert will close as soon as sufficient applications have been received. So if you are interested, please apply for this vacancy as soon as you can.


North Bristol NHS Trust is a progressive and ambitious teaching and research organisation, as well as a specialist regional centre for major trauma, neurosciences, plastics and burns, orthopaedics and renal services. With a turnover of £550m and 9,000 staff, our clinical teams have built a strong reputation for exceptional healthcare, personally delivered.

We are looking to recruit into an exciting role within the IM&T department as an ICT Support Technician. As part of the IT Service Delivery Team this role will assist with ICT Support on the Service Desk to all North Bristol NHS departments and all our end users.

As a member of the IM&T (Informatics) Team, the post holder will work with colleagues from all the ICT service departments, in order to deliver and maintain a high level of support to meet the IM&T requirements of the Trust. Reporting to the Deputy Service Delivery Manager, the post holder will cover 1st or 2nd line ICT Support, ensuring the provision of quality ICT Support Delivery using ITIL processes, whilst remaining responsive to the current and future requirements of the Trust.

Candidates interested in applying will have excellent communication skills, strong Service Delivery and customer service skills, familiarity of working in a busy Service Desk environment, using call logging systems, experience of MS Windows/MS Office and a broad knowledge of IM&T.

We are looking for a unique individual with knowledge of the challenges presented within the NHS both now and for the foreseeable future, and a clear understanding of how IM&T support the clinical services.


For further details / informal visits contact:

Name: Richard Ansell

Email address:

Telephone number: 0117 414 2020

The following is applicable for ‘At Risk’ employees, who must meet the essential shortlisting criteria to be eligible for interview.

Those from within North Bristol NHS Trust who apply for this role will be considered for shortlisting in the first instance.
Those from within the BNSSG (Bristol, North Somerset and South Gloucestershire) who apply for this role will be considered in the second instance.
Those covered by the South West Employment Transition Framework who apply for this role will be considered in the third instance.
If no applicant is appointed from the above ‘at-risk’ pools, those from the open market will then be considered for shortlisting.
If you apply for this vacancy and have not received a communication from this Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that this Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 4141151.

This organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post. Please refer to the ‘Information for Prospective Employees’ attachment for information relating to DBS charges.

We are committed to Equal Opportunity - Job Share Applications are welcomed.

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