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NB: This vacancy closed to applications on 19/10/2021.

Patient Safety Manager

Job Reference: 195-21-280-LJB

South Central Ambulance Service
195 11 C Risk and Security
Otterbourne, Hampshire or Bicester Oxfordshire
£40,057 to £45,839 pa

The Patient Care Directorate is looking for a talented and highly motivated individual who wants to make a real difference to our patients and staff, to join our team at South Central Ambulance Service Foundation NHS Trust (SCAS) as the Patient Safety Manager.  We are seeking an inspirational, influential leader who is confident, dynamic, visible and has experience working at a senior level in healthcare, particularly in managing investigations of serious incidents, complex complaints and identifying learning.

This role presents the opportunity to join the patient care team, who are committed to continuously improving, adapting and trialling new innovative ways of working, and workforce models, to deliver a positive environment in which our staff can flourish and fundamentally to ensure excellent patient experience and outstanding care.  You must have extensive experience in risk, incidents, governance and complaints management, with a focus on quality improvement and learning lessons to ensure the provision of safe, high quality care.

As part of this role, you will lead the Serious Incident investigations and the preparation of reports on behalf of the Trust for external Stakeholders in relation to the investigation of incidents and complaints.  This will include initiating investigations, recording of evidence and making recommendations on findings to the Director of Patient Care.

Along with formal reporting to internal and external stakeholders you will be required to identify learning to be shared across the local health economy and across other ambulance Trusts. With the implementation of the NHSE patient safety framework, it is likely you will be required to work with other local providers, following patient journeys through the system to identify regional themes and causes and make recommendations.

You will have a key role in the promotion (within SCAS) of the NHS Patient Safety Strategy vision.  This will include working collaboratively across SCAS to develop and promote the three strategic aims and frameworks of the strategy – Insight, Involvement and Improvement – and to adopt a “Systems based safety investigation” methodology approach to investigations, implementation and continued improvements within these strategic areas.


Applicants should meet the following criteria:

  • Registered Nurse or Paramedic (or other profession)
  • Excellent IT and written and verbal skills
  • Evidence of report writing for a variety of internal and external audiences
  • The candidate must demonstrate a commitment to improving care and the patient experience.
  • Able to apply specialist knowledge to risk assessment and identify learning in a supportive way
  • Ability to manage difficult and complex situations


You will be patient focused, as well as being able to demonstrate excellent communication, organisational, interpersonal and team working skills.

If you are a confident practitioner looking for a new challenge and who wants to work as part of an ambitious, forward-thinking team, we would like to hear from you.


Please see the job description and person specification for further details.


Aspiring candidates are welcomed to contact Debbie Marrs – Assistant Director of Quality to discuss the opportunity further: / 07920 293665

Whilst we would like to assure you that SCAS endeavours to continue with the recruitment for this position as planned, please bear in mind there may be COVID19 related Government guidelines for us to adhere to that may cause changes out of our control. These changes may mean that we must alter our training delivery in which case we would inform you of any changes to the plan as soon as we can.

We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBT and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets) Here at SCAS we are proud to have a workforce that reflects the diverse community we serve.

Communications regarding your application will be sent via NHS Jobs to your inbox. Please look out for e-mails from us relating to your application.

We do require three years’ worth of references (with no gaps) please be sure to provide sufficient information in the referencing section of your application form. We will only contact your referees after we have offered you a job.

The benefits bits:

  • Starting holiday entitlement is 27 days per annum, pro rata, plus bank holidays;
  • USH is paid in line with section 2;
  • All employees are automatically enrolled into the NHS Pension scheme (or NEST);
  • We operate from a comprehensive set of policies;
  • We operate regular staff surveys and our staff are encouraged to develop transferable skills and experience;
  • We work in partnership with our trade unions;
  • Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview;
  • As an employer of choice, we value the wellbeing of our staff and have support networks in place to offer assistance as required;
  • South Central Ambulance Service has a Freedom to Speak Up Guardian and a Freedom to Speak Up Policy. We believe that effective speaking and listening up arrangements protect patients and improve the experience of patients and NHS workers.

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