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NB: This vacancy closed to applications on 30/11/2021.

IT Field Engineer - Norfolk

Job Reference: 880-3521332

NHS Arden and Greater East Midlands Commissioning Support Unit
IT, desktop support
Lakeside 400, Norwich
£22,549 - £24,882 pa

Desktop Field Engineer

Why work for us?

Arden & GEM is an established business within the NHS. It has a wide customer base including NHS England, ICS’s and CCG’s, Local Authorities, and a range of other Healthcare providers. With offices throughout the Midlands, North West, and South East we cover a core geographic patch that extends throughout the country.

Our services are built on a strong foundation of experienced people who build great relationships, a commitment to NHS values and a thorough understanding of our clients and the challenges they face.

If you enjoy recognition and strive to be the best at everything you do, then this could be the perfect opportunity to join a successful business that rewards & recognises excellence.

What we can offer?

Competitive salary (Band 54 AFC) £22,549 - £24,882 per annum

Remote working opportunities

A meaningful and engaging career, one that supports your career goals, all while nurturing a healthy work-life balance.

Key skills & role responsibilities:

  • Perform complex installations and configurations of desktops, laptops, software & related hardware
  • Ability to work under pressure to meet SLA's, particularly around First Time Fix and Call Answer times
  • In this role you will be continually making decisions about technical escalations, reacting to emerging technical situations and dealing with IT issues.
  • You must possess a calm & friendly disposition & be able to manage difficult situations with all levels of staff.
  • Be customer centric, making sure the customer is always happy with the service and installation completed onsite
  • You will be liaising with remote teams to drive incidents to resolution

Role requirements & qualifications:

  • Experience providing deskside support
  • Degree in relevant IT subject or equivalent experience
  • Experience working within an ITIL framework.
  • Proven software and hardware troubleshooting skills
  • You should have good written & verbal communication skills with the ability to convey complex information and ideas in an understandable manner
  • Working knowledge of Microsoft Windows and MS Office applications
  • Good problem solving and decision-making skills
  • Provide On-Call support when required outside business hours
  • Able to analyse data from various sources in order to make an informed decision


  • Microsoft operating systems and applications,
  • Configuration of network printers,
  • Endpoint updates issues,
  • Infrastructure installations,
  • WIFI & Wireless access point installs,
  • Anti-Virus Support,
  • Cabinet patching,
  • Clinical system support,
  • VPN remote access support.

This role is based in an office, remote & onsite across multiple locations around Norfolk. Applicants must hold a full driving license & have access to transport.

How to apply:

If you’re a Service Delivery Engineer looking for your next exciting career move, we look forward to receiving your application. We aim to get back to all applicants within 5 working days.

Thank you for taking the time to read this advert & considering our opportunity

For further details / informal visits contact:

Name - Andrea Slater

Job title - Head of Service Delivery

Email address -

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

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