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Business Support Administrator

Job Reference: 449-CS996

Solent NHS Trust
Southampton MHST
£20,330 - £21,777 p.a pro rata

Make a difference with us

If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, well and out of hospital, a career with us may be just what you’re looking for. At Solent NHS Trust, we strive to make a difference to the health and wellbeing of our communities.

We are proud to be an organisation which is focused on our people and we welcome people who share our values to come and work with us.

  • To deliver great care that is safe, simple and easy to access
  • To be a caring, flexible and supportive place to work
  • To deliver the best value for money

This is an exciting opportunity to join our Business Support Team within the new Mental Health Support Teams in Schools (MHST).

The MHST have been set up exclusively with schools and colleges to deliver evidenced based interventions to young people with mild to moderate emotional and mental health difficulties. Teams will be expected to deliver individual and group interventions, working within a CBT framework, with young people, their parents and their schools. The teams are also working with schools to develop a whole school approach so we will be offering training, consultation and support to schools to develop this.

The role of the Business Support Administrator within the MHST will be to act as the first point of contact for our team, answering calls professionally and passing on messages efficiently and accurately to our clinicians. The role also includes the processing of referrals received into the team and the administrative needs of this process including updating our computer system, typing letters and sorting incoming/outgoing post.

This is a great opportunity to join our team in Solent NHS Trust Children & Families Service line to be a part of the MHST service, supporting delivery of high quality children’s emotional and mental health care. We are looking for individuals with the right attitude, skills and knowledge who share our passion to deliver the best quality care experience for children and their families.

Job Responsibilities

Electronic systems -

  • Use and populate the electronic record system (SystmOne) with accurate information, to include scanning and uploading information in a timely manner.

  • Process MHST referrals coming into the service.

  • Accurately editing, formatting, and printing letters.

  • Photocopying and electronic filing accurately and securely.

  • Populate systems and databases required for service delivery.

  • Add and manage appointment slots on SystmOne.

  • Manage waiting list and allocate.

General Business Support Duties -

  • Support clinical team with room bookings and general queries including production of any required resources.

  • Manage appointment bookings, updating electronic record system and sending appointment letters following trust guidelines and targets.

  • Liaising by telephone or in person with schools, parents, colleagues, and other healthcare professionals. This should be carried out in a positive, friendly, calm, and sympathetic manner, using good judgement to identify requirements in order to pass on accurate information correctly or take appropriate action.

Personal Skills/Qualities

  • Excellent Communication Skills, written and verbal.
  • A knowledge of and commitment to Equal Opportunities and Promoting Diversity.
  • Ability to work collaboratively with colleagues across a range of agencies.


For more information on the post, please contact Claire Hatch -


We will contact you via NHS Jobs if you are shortlisted for interview.Candidates selected for interview will be contacted before the given interview date; therefore you should check your emails regularly including junk mail folders.

Note about shortlisting/interviews:

Due to the global COVID-19 pandemic, and the associated restrictions in place, we are currently unable to schedule interviews as we normally would. Therefore interviews will be held virtually until further notice. Please be assured that we will be in touch with details of the arrangements. We will endeavour to keep delays to a minimum but shortlisting may take longer than usual, dependant on staff availability.Thank you for your patience and understanding at this time.

The Rewards

Solent NHS Trust offers a competitive starting salary and access to a wide range of employee benefits:

  • 27 - 33 days annual leave plus bank holidays (for permanent staff) - pro rata for part time
  • Pay enhancements to reward out of hours working
  • Ability to join the generous NHS pension scheme
  • Purchase of additional annual leave
  • Training and development opportunities
  • An extensive health and wellbeing service
  • Flexible working options
  • Free yoga, pilates and mindfulness classes
  • NHS discounts from leading retailers
  • Opportunity to purchase a public transport annual season ticket - 11 month repayment period

Our commitment to equality, diversity and inclusion starts with our people; shapes the way we deliver our services and the way we build our teams. We welcome candidates from diverse backgrounds to help us deliver great care to all of our communities.

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2/skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2/skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

For further advice, please visit Applying from overseas.

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