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NB: This vacancy closed to applications on 20/09/2021.

Front Desk Receptionist

Job Reference: J180-A-21-404766

Central Advertising - General Practitioners

This advertisement has been placed by the organisation named in the 'Department' section above.

Should you require further information regarding this vacancy please contact the organisation direct.

We have an exciting opportunity for someone to join our Reception Team. 3W Health is a 3-site Practice based in Buckinghamshire with surgeries in Wing, Whitchurch and Winslow. We are a caring and forward-thinking practice that strives to achieve an excellent standard of patient care. We have 7 GP Partners and approximately 20,000 patients.

The successful applicant will be reporting into the Practice Manager and working 15.5 hours per week, across 2 days. They will be based at Whitchurch Surgery, but will be expected to work across our 3 GP surgeries on an adhoc basis; Wing, Whitchurch & Winslow, to cover holiday/sickness absence. Salary is competitive and dependent on experience.

The post-holder will receive and assist patients and direct them to the appropriate service or healthcare professional in a courteous, efficient and effective way. They will project a positive and friendly image to visitors, both in person and on the telephone. The post-holder should have previous experience of working within customer services and be able to work without supervision. In addition to general reception duties the post-holder, under the direction of the Practice Manager will undertake administrative duties as required.

Main Duties/Key Tasks

· Greet, receive and direct patients.

· Give completed prescriptions to patients, checking the name and address.

· Deal with general telephone enquiries.

· Process appointment requests by patients, both in person and over the telephone.

· Record messages for staff, including doctors and nurses.

· Record requests for home visits and repeat prescriptions.

· Record the receipt and the results of laboratory reports.

· Extract patient files for surgeries, house calls and routine enquiries.

· File paperwork in the relevant patient file.

· Register new patients.

· Process a patient’s change of address.

· Retrieve patient notes, to be returned to the health authority.

· Input patient information on computer, including under templates.

· Fax and photocopy as requested.

· Be able to navigate correctly on Emis Web.

· Become trained on Docman for scanning and attaching.

· Provide cover as and when necessary for annual leave and sickness.

· Have a working knowledge of the telephone system, during and after hours.

For further information, please contact Jessica Lewis:

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