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NB: This vacancy closed to applications on 04/08/2021.

111 Health Advisor

Job Reference: J248-A-21-6755-EH

Vocare Ltd
Vocare Central
Stoke on Trent

Vacancies for 111 Health Advisors

Hours:Ful-Time/Part-Time-Night Duty only

Salary:£8.30-10.30 per hour

Location:Stoke on Trent- Elizabeth House

We are recruiting for NHS111 Health Advisors (Call Handlers)

Are you looking for a career path into healthcare yet have no medical background? Are you looking for a career change or a role to enhance existing skills? If you are passionate about helping others and want to make a difference, we want to hear from you.

Who are we?

Vocare/Totally work in partnership with the NHS across Staffordshire to provide accessible and high-quality integrated health care services. The Integrated Urgent Care (IUC) service operates 24/7, 365 days a year. It provides access to telephone triage, face to face and digital online access points for patients and health care professionals in order to deliver urgent care services for people who live, work or visit Staffordshire. Our services cover a Staffordshire population of approximately: 1.2 Million and provides a service to all age groups.

The role

111 Call Handler (Health Advisor)

The NHS 111 service is currently expanding, and we need dedicated and passionate Health Advisors to join our team.

  • Do you have excellent communication skills, and a passion to work for the NHS?
  • Are you caring, empathetic and do you want to help make a real difference to people’s lives?
  • Are you confident on the phone and willing to train to be able to provide guidance to patients in a calm and logical way?
  • Are you resilient and resourceful and able to manage calls that may potentially be distressing or an emergency ?

If your answer to the above is yes, please come and meet us to explore joining our service.

This role is in a busy, patient focused environment, handling calls from members of the public regarding health problems. While not every 111 call we deal with is a life-threatening emergency, our Health Advisors triage calls through a medical assessment tool called NHS Pathways and advise of the most appropriate level of care for the patient. A Clinical Advisor and Clinical Navigator within the IUC are always there to provide support. As a Health Advisor, you will be answering telephone calls directly from the public and health care professionals, directing the caller to the most suitable service to meet their needs. This may include escalating certain patient calls to our Clinical Advisors and/or dispatching an ambulance in the case of an emergency or referring onto other available services.

Training is structured and intense in line with the NHS Pathways licence. Our training site is in Stafford therefore if you are based in Stoke-on Trent you will be required to travel. You will receive three full weeks in the classroom. In weeks 1-3 training times are Monday to Friday 8-4pm and once you move to working with your coach this will be as per a designated shift pattern.

Once you have successfully completed your live call assessments you will be working as part of the regular team within the call centre.

Role Expectations

Our IUC service operates 24/7 and 365 days a year. If you choose to apply and join our team your application will be subject to Disclosure and Barring Service checks. If you are successful you will be required to work during both in hours and out of hours periods. This will include weekends/bank holidays and may include night duty. Once you commence with us there is a period of probation. This is generally six months

Career Development

As a successful applicant when you are offered a role you will be paid to complete your induction and the full NHS Pathways and system training to prepare you for the role.

There are also on-going development opportunities once you have completed your probation period. These are in line with NHS Pathways and NHS England’s workforce blueprint, as well as with personal developments you may identify in your probation reviews or appraisal which relate to your role.

Benefits of joining us:

  • 28 days pro rata holiday entitlement (including bank holidays)
  • Company Pension Scheme
  • Perkbox staff benefit scheme
  • Shift working
  • Eye test scheme
  • Employee Assistance Programme
  • Company sick pay after one year of service
  • Company Maternity/Paternity pay after one year of service
  • Access to updates and courses
  • Being part of a supportive and innovative team with scope for progression

Closing date for ALL applications will be the 28th July 2021

Please assume you have been unsuccessful with your application if you have not heard back from us within 2 weeks of the closing date.

All successful applicants will be subject to a DBS Check

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

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