Return to search

NB: This vacancy closed to applications on 03/08/2021.

Dynamics CRM data administrator

Job Reference: 907-094

National Institute for Health and Care Excellence
Dynamics CRM Data Administrator
Level 1A, City Tower, Manchester, M1 4BT, Manchester
£24,907 - £30,615 pa

The National Institute for Health and Care Excellence (NICE) is the independent organisation responsible for providing national guidance and advice on promoting high quality health, public health and social care.

Our role is to improve outcomes for people using the NHS and other public health and social care services. We do this by:

  • Producing evidence-based guidance and advice for health, public health and social care practitioners.
  • Developing quality standards and performance metrics for those providing and commissioning health, public health and social care services;
  • Providing a range of information services for commissioners, practitioners and managers across the spectrum of health and social care.

Please note - if the advertised role is based in London, it will attract a High Cost Area Supplement.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from NICE Recruitment Trac system administered by NHS Midlands and Lancashire Commissioning Support Unit (MLCSU). If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the recruitment team at

Dynamics CRM Data Administrator


2020 was the year that has changed the way we view the world we live in, and as a result, here at NICE we are going through an exciting period of change and rapid growth. There could not be a better time to join us.

As a result of the above we are looking for skilled Dynamics CRM Data Administrator to guide the organisation through this period of dynamic transformation.

Why choose NICE? As an organisation we all collaborate to achieve the same goal through empowering our workforce to do great things. Health and well-being are a top priority for us because we understand the importance of creating a respectful, supportive, and transparent environment for all our employees.

The Role:

Reporting to the Project Manager, Implementation Support, the Dynamics CRM Data Administrator will be responsible for supporting 3 internal teams in their use of Dynamics 365. The postholder will support NICE’s Field Team with their functional Dynamics 365 system needs, acting as first point of contact for system queries and issues. The postholder will advise on making the best use of the system for reporting and tracking progress against agreed key performance indicators and scope business needs for further developments. They will also support administrative needs of the System Engagement and Field team.

What you will bring to NICE:

To be considered for this role, we are looking for:

  • Relevant degree in an IT related subject or equivalent level of knowledge gained through experience and further training/development.
  • Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert would be a distinct advantage

Knowledge and skills

  • Detailed knowledge of Dynamics 365, skilled in functional use of the system
  • Sound working knowledge and understanding of MS Power Apps suite
  • Excellent communication and presentation skills
  • High standard of written English
  • Ability to co-ordinate and prioritise work on different projects to meet deadlines which may be conflicting
  • Knowledge of current developments in the NHS and social care
  • Thorough attention to detail and high standards of accuracy
  • Logical approach and strong problem solving skills
  • Demonstrable knowledge and understanding of information governance / GDPR and data protection and privacy legislation

The post holder should be able to demonstrate the following:

  • 2 years+ experience in a similar role
  • Experienced user of Dynamics 365
  • Experience of using Power Apps to analyse data and automate reporting (Power Automate, Power BI and Flow)
  • Experience of extrapolating and presenting data in a clear, understandable format for a range of audiences



  • Here at NICE we are passionate and proud of the work we do and the impact we make.
  • We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly and inclusive environment.
  • We have an academic culture committed to producing high quality work and we take collective responsibility.

The Department:

You will be part of the System Engagement team within the Health and Social Care Directorate.

You will work directly with NICE’s Field team which has 10 members based throughout England, Wales and Northern Ireland, and who use Dynamics 365 to record and report on their engagement with external stakeholders. You will also work alongside the Enquiry handling and Evidence services teams to support their use of Dynamics 365 in tracking external enquiries into NICE. You will support the Field Team with their functional needs, advise on making the best use of the system for reporting and tracking progress against agreed key performance indicators and scope business needs for further developments. You will also support the administrative needs of the System engagement and Field team. Knowledge and understanding of current developments in the NHS and social care would be a distinct advantage in this role.

For an informal discussion please contact Rebecca Tushingham, Project Manager, 0161 219 3752,

Closing date: 28th July 2021
Interview date: 10th & 11th August 2021

We have modern offices in Manchester city centre and Stratford, London. However, we’re all working from home at the moment due to Covid-19 restrictions. Please take into consideration that you may be required to commute to one of our offices when we’re all allowed to do so again.

We are a flexible employer, and you will have the opportunity to discuss any potential for flexible working with your Manager

Important - Due to NICE’s use of anonymised recruitment practices we ask all candidates not to include any personal details within their CV. Please ensure you provide sufficient information in the profile section to allow our team to make an informed judgement about your suitability for this role at this stage.

NICE is committed to the equality, diversity and inclusion of all our candidates and staff, and we are committed to creating a workforce which represents the communities we serve. We welcome applications from everyone, and in particular we encourage applications from candidates with disabilities, and candidates from black, Asian and minority ethnic backgrounds who are currently under-represented in our workforce.

Please contact if you wish to discuss any additional needs or reasonable adj

The National Institute for Health and Care Excellence offers a dynamic and friendly working environment where teamwork is highly valued.

We offer a range of benefits including:

  • NHS pension scheme and childcare voucher scheme
  • We provide a thorough induction programme
  • Personal development is supported through extensive training and development opportunities
  • We promote flexible working to help staff achieve a healthy work life balance
  • We value equality and diversity and welcomes applicants from all sections of the community
  • We will interview all disabled applicants who meet the essential criteria in line with the NHS Guaranteed Interview Scheme

Please make sure that you read the job description and person specification as your application will be shortlisted against these criteria.

Please provide full contact details for all referees within your application form including email addresses. Referees provided must include your current line manager and cover the last two employers.

We reserve the right to close any vacancies from further submissions when we have received sufficient applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Please note all contact is made via NICE Recruitment – Trac system administered by NHS Midlands and Lancashire Commissioning Support Unit (MLCSU). Please check your account regularly. If you are shortlisted for interview you will be required to provide proof of ID and the right to work in the UK. (Please refer to attached guidance documents for further details). Failure to bring the required proof will mean that we may be unable to proceed with your interview.

SAFERJobs To stay safe in your job search we recommend that you visit SAFERjobs (, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

  • Disability Confident Employer
  • Stonewall Logo
  • Time to Change