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NB: This vacancy closed to applications on 30/07/2021.

Primary Care Liaison Practitioner

Job Reference: 816-929

Community Mental Health and Wellbeing Services
£38,890 to £44,503 pa

NAViGO Health and Social Care CIC provide health and social care services to a population of 158,000. We are a progressive and ambitious organisation that aims to support those living with a mental health illness, their carers and families in the simplest and most effective ways. We are different because we know working with the same methods doesn’t work forever; and we will continue to challenge the way we do things to create the best services that are centred on the people who use them.

Working together across Humber, Coast and Vale


Primary Care Liaison Practitioner

NAViGO and the 3 Primary Care Networks (PCNs) are seeking experienced, highly motivated individuals to join and support the practice networks. This is an exciting opportunity to join an emerging organisation and influence this new period of development as a Primary Care Liaison Practitioner working as part of the Primary Care Network’s Multi-Disciplinary team across the member practices with specific responsibilities to liaise with and support Primary Care colleagues to ensure seamless care and assessment. The posts will be aligned to one of the 3 PCN’s:

  • Panacea
  • Freshney Pelham
  • Meridian – with a specific focus on working with Open Door to support complex service users that often present with co-existing substance misuse


You will:

  • Provide advanced triage process directly to GPs
  • Act as a liaison point between primary and secondary care services
  • Work as an active member of the PCN MDT undertaking supervisor role and perform direct/indirect assessments.
  • Undertake comprehensive assessments and deliver brief intervention care planning
  • Manage a caseload of service users experiencing anxiety, depression or emotional reactions that are not currently appropriate for management within secondary care services
  • Support those stepping down from secondary mental health services back to primary care
  • Promote and foster a culture of active engagement and co-production across the PCN community & system wide
  • Support the Team Manager in the delivery of the integrated community mental health service, ensuring it meets national guidance and local key performance indicators
  • Supervise the Mental Health Navigator
  • Provide in-direct supervision to the PCN aligned Mental Health Peer Support Worker
  • Actively engage with the local VCSE providers as part of the Community Mental Health Transformation programme, acting as the Community Mental Health representative for the PCN


As part of the Community Mental Health Framework and the integration into PCNs, this role will pioneer the triage and assessment pathways for the PCN Team. You will directly liaise with GPs and act as a single point of contact for the PCN where there is uncertainty about the level of mental health need that requires further exploration. Following GP consultation, via direct booking offering atriageappointment to determine priorities of need and risk and coordinating onward referral to the most appropriate community service. You will consistently monitor and track all referrals to reduce attrition, ensuring clear feedback to the GP on progress for cases transferred into specialist MH services.

As the Primary Care Liaison Practitioner, you will be responsible for ensuring the service user gets to the right team at the right time as much as is foreseeable. This means keeping your clinical practice up to date and ensuring a good working knowledge of the services you will be referring to, including Specialist Services such as ADHD, Autism and Early Intervention in Psychosis.

The Community Mental Health Framework brings together working age and older adult care teams to work together seamlessly. This will mean working with all people over the age of 18 regardless and diagnosis and severity which includes but is not limited to those with:

  • coexisting frailty (likely in older adults)
  • coexisting neurodevelopmental conditions
  • eating disorders
  • common mental health problems, such as anxiety or depression
  • complex mental health difficulties associated with a diagnosis of personality disorder.
  • co-occurring drug or alcohol-use disorders, and other addiction problems, including gambling problems.
  • severe mental illnesses such as psychosis or bipolar disorder.

Please see Job Description for further details


All positions are subject to the receipt of satisfactory references and medical clearance. Evidence of valid professional registration and appropriate DBS clearances will also be required where relevant. All posts will also be subject to successful completion of a 12 week probationary period.


Please note that all new employees joining NAViGO will be able to contribute to the NHS pension.


This post is classed as exempted for the purposes of the Rehabilitation of Offenders Act 1974, even those convictions that are classed as spent must be declared on your application.


We will ensure that all applicants are contacted within 2 weeks of the closing date.


Navigo will keep details of unsuccessful applicants on file for a period of 6 months. Where further positions arise which we believe may be suitable we may contact those applicants with information and to advise of the further vacancy, should they wish to apply. Application at this subsequent stage/position would be voluntary and via open competition. Applicants may opt out of this by informing the recruitment team via NHS Jobs if they do not wish for details to be retained for this purpose.


NAViGO CIC takes its responsibility for the Safeguarding of Children & Adults at risk seriously. Every member of staff must comply with the NAViGO Safeguarding policies.






UK Registration

Applicants must have current UK professional registration. For further information please see applying from overseas.

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