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NB: This vacancy closed to applications on 22/07/2021.

Patient Pathway Administrator / Secretary Clinical Genetics

Job Reference: J12-OUH42534

NHS Professionals - Non-Clinical

Calling all Experienced Administrators!!!

Oxford University Hospitals (OUH) is a world-renowned centre of clinical excellence and one of the largest NHS teaching trusts in the UK. They became a Foundation Trust on 1 October 2015 and believe that this will enable them to work more effectively in partnership with their patients and their local community to provide high quality healthcare.

They provide a wide range of clinical services, specialist services (including cardiac, cancer, musculoskeletal and neurological rehabilitation) medical education, training, and research.

Would you like to be part of a Trust that value, recognise and celebrate staff members? Who work as a team to provide a high-level service? If yes, Oxford University Hospitals is the place for you.

We have a full-time temporary placement opportunity available for a Patient Pathway Administrator / Secretary. You will be based at the Clinical Genetics, The Nuffield Orthopaedic Hospital, Windmill Road, Headington, Oxford, OX3 7LD.

The role would be starting ASAP until 30th December 2021.

The working pattern is Monday-Friday :00am-5:00pm 37.5 hours a week.

This is a Band 4 role paying £11.20p/h.

The post holder has responsibility for the provision of a professional, comprehensive and efficient administrative service, which is effectively delivered to all patients and members of the Department. This will be through the delivery of a comprehensive administrative service to a specialty team. This will involve providing a full administration service to the consultant team and taking responsibility for managing the whole patient pathway in line with the Elective Access policy.

Responsibilities will cover several areas such as.

• Provide primary administrative support to named Consultant/s, clinical staff and all patients under their care, including diary administration, correspondence support and other administrative duties as required.

• Use of the digital transcription system (Dictate IT) to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of 7 working days from the point of clinical delivery / decision.

• Open and prioritise incoming post, ensuring supporting information is available when appropriate and taking responsibility for actioning urgent items in the absence of the Consultant or other clinical staff.

• Support patients under the Clinicians care by administering where appropriate relevant diagnostic investigations and expediting where appropriate in line with the 6-week diagnostic pathway and 18-week Referral to treatment (RTT) pathway.

• Monitor urgent investigation requests to ensure they are processed appropriately.

• To assist the Patient Pathway Team Leader and the Patient Pathway Manager with the management of the Diagnostic Patient Tracking List (PTL).

• Liaise with Inpatient Waiting List, Outpatient Booking and Cancer Access Teams to monitor the 18-week RTT pathway and Cancer Access Standards.

• Working with the Service Manager and supported by the Patient Pathway Manager, be responsible for monitoring the 18-week pathway and Cancer targets for patients awaiting treatment.

• To work closely with all staff in the service to ensure compliance with 18-week referral to treatment (RTT) and Cancer access targets, intervening where necessary to expedite appointments / surgery to avoid breaches.

• Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test results and other notes are filed in the correct patient notes, in either paper or electronic record systems.

• Follow the tracking procedure for the movement of all patient notes (Case Note Tracking).

• Update patient details on EPR to include ensuring patients that require discharge are processed accordingly and Patients Missing Follow Up List is updated.

• Request and coordinate patient notes from other hospitals and organisations, where the pathway requires input from these.

• Act upon queries from referrers, patients, and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology.

You will need to have:

· Excellent knowledge and experience using the EPR patient records system and Dragon.

· Previous NHS Experience

· Strong Administration Experience

· Have an excellent telephone manner.

· Be professional and approachable.

In return for your hard work commitment NHS Professionals (NHSP) can offer you some fantastic benefits: –

· Competitive Pay Rates - work this week, get paid next week!

· First choice of placements at over 50 NHS Trusts in England

· Dedicated consultants

· Flexible working options

· Free DBS and free training

· Build holiday allowance

· Support when you need it – 24/7 365 days

· Stakeholder pension scheme

Who are NHS Professionals?

NHS Professionals (NHSP), owned by the Department of Health and Social Care (DHSC), works in partnership with hospital trusts to provide a bank of highly skilled temporary workers who want to work flexibly within the NHS.

Working through the NHSP bank means Trusts don’t have to rely on expensive agencies. Right now, we have over 126,000 members registered on our bank from various roles, grades and specialities, saving the NHS over £70 million each year. This money is then reinvested back into the NHS.

Register today for various flexible working options and long-term placement opportunities.

We look forward to hearing from you soon.

Please note that you will be contacted via e-mail throughout the recruitment process, so please check your e-mails regularly.

We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

Successful applicants will be contacted after the closing date.

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