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NB: This vacancy closed to applications on 07/04/2021.

Patient/Customer Services Advisor

Job Reference: J223-A-21-1600

The London Clinic
Customer Services
£22,000 - £25,000

We have an exciting opportunity for a Customer Services Advisor to join our Pre Assessment Team at The London Clinic located at ourHead Officein Central London, NW1 4LJ (close to Regents Park & Baker Street tube stations).

The London Clinic is one of the UK’s largest independently owned private hospital, and we have been providing exceptional care since 1932. We have 8 premises, where we perform highly complex procedures as well as routine surgery & medicine.


Job Profile:

As a Patient/Customer Service Advisor you will be the first point of contact for all prospective Inpatient and Daycase admissions, and play a key role in providing our patients with exceptional customer service, whilst working closely with Consultants, Medical Secretaries and third parties.


  • Job Type:This is a full-time, permanent position working 37.5 hours per week Monday to Sunday between the hours of 7am-8pm.
  • Salary:The attractive salary for this role is up to £25,000, and will be dependent upon skills and experience.
  • Benefits package:We offer a comprehensive package which includes a contribution pension scheme (total annual contribution up to 20%), Private Medical Healthcare, 25 day’s annual leave plus bank holidays, season ticket travel loan, and a wide range of discounts with a variety of retailers and services. We also offer excellent career development; with clear career pathways and access to further education.


Duties & Responsibilities

  • You will have a helpful and professional approach and will show exceptional patient care at all times.
  • Ensure that patient calls are answered in a timely way, and all calls are taken with care and empathy.
  • Co-ordinating the Pre Assessment clinic for all upcoming inpatient and daycase admissions. Scheduling appointments for patients over the phone and coordinating appointment lists and general administration, whilst working closely with teams across the organisation.


Skills & Experience

  • Excellent customer service experience with previous experience of working within a healthcare environment, with a basic understanding of medical terminology.
  • Results driven individual, with high levels of determination and initiative.
  • Handling high level customer calls, working in a high pressured, performance driven environment
  • Excellent communication skills with the ability to co-ordinate and effectively prioritise a number of conflicting priorities


We are an organisation that has charitable status and this helps us to drive forward our mission of reinvesting our income to deliver better patient outcomes.

The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply - we would love to hear from you regardless of your background

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