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Band 2 Booking Office Clerk

Job Reference: 313-A-21-91936-EE

Employer:
Leicestershire Partnership Trust
Department:
Loughborough Hospital - Admin Team
Location:
Loughborough
Salary:
£18,005 - £19,337 pa pro rata

Can you demonstrate our values of Trust, Respect, Integrity and Compassion? Do you share in our ambition to create high quality, compassionate care and wellbeing for all?

Then take a step towards LPT...

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serves over 1m people living in Leicester, Leicestershire and Rutland.


An opportunity has arisen to join our dedicated Booking Office team, based at Loughborough Hospital. Working as part of our Booking Office team, you will be central to the operation of the MSK service within LPT.

The majority of your time will be taken up by making and receiving calls from and to patients and their representatives. Most of these conversations will involve routine enquiries, including patients calling to refer themselves in for physiotherapy. For a lot of our patients, a telephone call to the Booking Office is the first contact they have with our service – so obviously we want the experience to be a positive one.

You will come into regular telephone contact with patients accessing all of our clinics, around the City and County – a total of 8 teams, delivering care across 14 different sites. You will also provide administrative support as required to those therapy teams.

Accessing the SystmOne electronic patient record system to record referrals, book appointments and note key comments regarding interactions, it is important that you are confident to use a phone with headset and a computer. Full training to use SystmOne will be provided. Due to the nature of the role, a telephone usage test may be administered as part of the interview process.

We are aware that there will be a steep learning curve on joining the team, and want you to be reassured that you will be trained and supported every step of the way. Due to the nature of the role and of the Booking Office function, home working is not suitable for this position. Covid risks are currently being managed by way of distancing and segregating members of the team; when the Covid risk has reduced sufficiently, the team will be brought back together to have everyone working from a single room.

You will work 22.5 hours per week over 5 days, the intention is that the hours will be worked between 11.45am and 4.15pm each day.

Due to current restrictions, all interviews will take place via Microsoft Teams.

For further details/informal visits, please contact Carolyn Willows, Lead Administrator, on 07717 423556 or by email at carolyn.willows@leicspart.nhs.uk




We are committed to providing the best care that we can to our patients, and so some of our roles involve a Maths and English assessment. Where this is so, details will be shared with you as part of the recruitment process.

Details of our benefits, pledge and other important information about the application process, and working for us is contained in the documents linked to our advert.

For areas where our teams work to staffing rosters, rosters are set in advance at a team level and you will be joining an established roster. Your rostered shifts will be confirmed to you when arranging your start date. We will consider requests to vary working patterns in line with our flexible working policy.

To make the most of your application, we may consider successful applicants for vacancies for the same post in different locations where this is appropriate and meets our mutual requirements.

For all substantive roles the appointment of every new member of staff (excluding medical and dental staff) to a post is subject to a 6 month probationary period, details of which are in our Probation Policy.

We aim to develop a workforce that reflects our service users. To this end we actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups, including members of our black and minority ethnic communities. All jobs will require permission to work in the UK.

For all jobs the cost of undertaking a DBS disclosure at the required level will be met by the individual. This will be deducted from salary following commencement.

Requests from applicants to work alternative hours to those advertised may be considered.

Applicants who are currently ‘at risk’ within the local NHS, and meeting essential criteria will be given preference for interview over any other candidates who may apply for this post.

Twitter @lptjobs / facebook.com/lptjobs



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