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NB: This vacancy closed to applications on 06/12/2020.

Education & Learning Assistant

Job Reference: 276-2740339-KV

Queen Victoria Hospital NHS Foundation Trust
Education and Learning
Queen Victoria Hospital, East Grinstead
£18,005.00 to £19,337.00 per annum pro rata

Welcome to QVH and thank you for your interest in our hospital.

QVH is a specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services for people across the South of England.

We are a centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care, the best clinical outcomes and a safe and positive patient experience.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership working among all staff at the Trust. We are fully committed to on-going training and development and to delivering the best training for staff.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Working at QVH combines the excitement, challenge and career opportunities of a major research and teaching hospital with the satisfaction of delivering excellent patient care that meets the needs of our community.

We also offer attractive benefits such as

  • tailored personal development to support career aspirations, including accredited clinical and management development programmes

  • flexible working arrangements for a work-life balance that suits you and QVH's needs

  • a dedicated Reward service, offering a range of national and local discounts, cashback and tax relief schemes

Education & Learning Assistant

We are looking to recruit a self-motivated individual with a can do attitude to provide reception and administrative support to the Education and Learning Teams at QVH.

You will be responsible for:

  • Supporting the Education and Learning Teams with a range of administrative duties including reception cover, filing, photocopying, post, etc
  • Using our Online Learning Management System to store and retrieve routine information
  • Maintaining and preparing training venues, resources and refreshments on a day to day basis
  • Replenishing and ordering stock as required
  • Supporting staff with eLearning and IT issues
  • Responding to standard training enquiries in a professional manner, escalating when needed
  • Preparing resources for the Corporate and Doctors Inductions

We are looking for someone with some administrative and reception experience who is able to work flexibly within a busy Education and Learning team. They must be able to remain calm, use their own initiative, possess good communication skills and a flexible and can-do attitude. Basic experience of Microsoft Office is essential.

The position on the salary scales indicated above will be dependent on individual and NHS experience.

Please note: Working pattern will be Monday, Tuesday, Thursday and Friday - 7.5 hours per day. Working times to be confirmed but applicant must be able to work flexibly between 08:00 and 17:00

For further details / informal visits contact:

NameHelen MooreJob titleMedical Education ManagerEmail addressHelen.moore6@nhs.netAdditional contact information

For further information regarding the above post, please contact Helen Moore, Medical Education Manager at Queen Victoria Hospital,


Equality Statement: At QVH you can expect to work in an environment where diversity is valued and equality of opportunity is promoted. You will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. You have a responsibility to ensure that you treat our patients and your colleagues with dignity and respect. We welcome applications that reflect our diverse local population and the communities we serve, and can make reasonable adjustments and offer support and advice throughout the application process.

Please note:

Storing Personal Information: Your personal information is important to us; attached is our notice on why we need to hold certain information about you, how we process it and your rights to have it updated.

Closing date: this is given as a guide. Some vacancies may expire before the advertised closing date. This is in line with the Department of Health's policy.

References: all references from current and previous employers will be sought and must cover a minimum of three years employment. When completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover the three years. Failure to complete this section may result in your application not being processed.

TRAC Recruitment System: after applying via NHS Jobs, your submitted application will be imported into out preferred third party (Trac) recruitment system. All subsequent information regarding your application will be generated from

All progress and communication is completed through TRAC. In applying for this post you are agreeing to QVH transferring the information contained in this application to our preferred recruitment system. If you are offered a post at the Trust, this information will also be transferred to the NHS ESR system.

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