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NB: This vacancy closed to applications on 26/11/2020.

Service Desk Analyst - Part-time

Job Reference: 884-ICT-820-C

Employer:
NEL Commissioning Support Unit
Department:
ICT
Location:
Beccles House, Beccles
Salary:
£21,892 - £24,157 Per annum without HCA

NEL Commissioning Support Unit is an ambitious and innovative organisation that provides expert support and advice to NHS and other organisations to assist the delivery of improved health services. We deliver an extensive range of services including contracting, analytics, clinical services and ICT to name a few.

Our clients are based across London, Essex, Kent, Surrey, East Anglia and other parts of England.

We aim to be a trusted advisor and indispensable partner for our customers. We want to be an organisation that is thought of positively by people who work for us and with us and has a clear set of ethics and values that underpin everything we do.


***PREVIOUS APPLICANTS NEED NOT APPLY ***

 

An opportunity to join the Beccles Service desk on a part-time 18.5hrs - until 26 February 2021

This is a customer facing role with responsibility for delivering IT support services via a multi-channel operation, including telephone, email, web and face to face.

The Service Desk Analyst will be responsible for end-to-end management of a diverse range of incidents, service requests, problems and major incidents in addition to providing expert technical advice on a wide range of systems and technologies.

The Service Desk Analyst will demonstrate commercial awareness and an innovative approach to service delivery in a rapidly changing environment.

NEL aims to be the market leader in the local provision of high quality and responsive services to our customers enabling clinically led service improvement and increasing the value of their investment decisions. Through the provision of professional and customer focused commissioning support we will deliver value to customers through knowledge, expertise and innovation. The range of contracts services by NEL will cover all areas of commissioning support tailored to meet individual client requirements.

Please ensure you provide a full personal statement on completed applications outlining why you would be suitable for the role.

For further details on this role, please refer to the attached job description. Please ensure that you pay careful attention to the essentials and desirables of the person specification when completing your supporting statement.

For further details / informal visits contact:

Clare Oldman
clare.oldman@nelcsu.nhs.uk




We are committed to promoting equality of opportunity, celebrating and valuing diversity, ensuring our people are truly representative of the communities we serve. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender reassignment, marriage or civil partnership, pregnancy and maternity.

NEL is a Disability Confident Employer; applicants with a disability who meet the essential criteria on the Person Specification will be invited to interview. For a confidential discussion about support during the recruitment process or any reasonable adjustments you may require please contact our specialist disability advice line on 03000-032130, NELCSU.DAL@nhs.net or text:07950-891225.

Please use the supporting statement section of the application form to demonstrate how you meet the competencies in the person specification.

We communicate with applicants primarily via email so please check your email account regularly. By applying for this post you are agreeing to NEL transferring your information to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems in order to support and manage your recruitment and employment within the organisation.

Due to the volume of interest we receive, if you have not heard from us within a month of the closing date you should assume that your application was not successful.

Please note we reserve the right to close any vacancies once we have received sufficient number of applications. You are advised to submit your application as early as possible to avoid disappointment.



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