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NB: This vacancy closed to applications on 26/10/2020.

Administration Assistant Apprentice

Job Reference: 320-PLD-AAA-1434

University Hospitals of Derby and Burton NHS Foundation Trust
Derby, Burton, Lichfield and Tamworth
Age Dependant (see advert)

There has never been a better time to come and work at University Hospitals of Derby and Burton NHS Foundation Trust. The Trust was formed on 1 July 2018 to bring together our five hospitals – in Derby, Burton, Lichfield and Tamworth – to provide the highest quality care to patients across southern Derbyshire and south east Staffordshire.

With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.

University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.

As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.

The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.

Join us and help make a real difference to our Trust.

Here’s more about the role and what we’re looking for;

The Trust are pleased to offer a comprehensive Customer Service Practitioner (Level 2) Apprenticeship Programme. This is a structured Programme of between 15-18 months training programme (length of programme is dependent upon contracted hours) that consists of the following:

  • An induction programme providing an insight and development into the skills needed to undertake your new role.
  • Relevant mandatory training including Information Governance and Risk Awareness.
  • Work placement that will be supported through working alongside experienced staff
  • Regular study sessions, support and guidance to develop colleagues who share our core values and objectives at the Trust

As an apprentice, you will be working under the supervision of a dedicated member of staff, providing administrative support within an allocated area of University Hospitals of Derby and Burton NHS Foundation Trust.

This is an amazing opportunity to start, change or develop your career! This may include (but is not limited to) working as a Ward Receptionist, Administrator, , Secretarial, Workforce Systems or Patient Administration Support.

Opportunities may be available across our five sites:

  • Royal Derby Hospital
  • London Road Community Hospital, Derby
  • Queens Hospital, Burton
  • Samuel Johnson, Lichfield
  • Sir Robert Peel, Tamworth

We currently have opportunities at:

  • Royal Derby Hospital
  • London Road Community Hospital, Derby

Please read the job description and person specification to get a better understanding of the role before submitting an application.

We are looking for individuals that meet the following skills and qualities required for this role;

  • Have good interpersonal communication skills; both written and verbal.
  • Ability to work independently or as part of a team
  • Have keyboard/Word processing experience
  • Be confident in the use of Microsoft software
  • The ability to prioritise tasks and own workload
  • Show enthusiasm for working in the health sector.
  • Be punctual, friendly, motivated.
  • Adaptable to the changing environment.
  • Demonstrate commitment to learning
  • Have a professional outlook and positive attitude.

The following qualifications required for this role are:

  • GCSE Maths & English 3-9(A-D) or equivalent qualification e.g. Functional Skills Level 1

Please state clearly on your application form each individual qualification you have obtained that is essential for the role.

Duties will include, but are not limited to:

  • Undertake general office duties, for example, answering the telephone, taking messages, filing, photocopying, handling incoming and outgoing post, etc.
  • Direct contact with service users and other internal departments i.e. at reception/ by telephone
  • Develop and maintain administrative support systems, including manual and electronic filing systems, ensuring that systems are effective in their use and review regularly.
  • Record and securely store information relating to confidential matters and enquiries
  • Assist to arrange and administer meetings / events, including booking venues, the preparation and distribution of training resources.
  • Work a variety of hours including: days, evenings and weekends.
  • Through completion of this apprenticeship you will gain comprehensive training in the role of an administrator whilst obtaining valuable work experience; this will underpin your competency in the work place and develop a wide range of transferable customer service skills.

Please ensure that you tell us in your supporting information:

Why do you want to undertake this Apprenticeship?

What can you offer to our organisation?

There is no upper age limit for you to undertake your apprenticeship with us! Not only will you have the opportunity to undertake the Customer Service Practitioner Apprenticeship at Intermediate Level, you will also be automatically eligible for positions within our organisation in line with your qualification on successful completion.

Annual Salaries are as follows:

AGES 16-Under 18 - £10,707 per annum WTE
AGES 18 - 20 - £12,612 per annum WTE
AGES 21-24 - £16,033 per annum WTE
AGES 25+ - £17,050 per annum WTE

Advert Closing Date: Sunday 25th October 2020

The Recruitment Process:

On submission of your application form, our training provider will evaluate your application against the criteria set out in the person specification and the entry requirements of the qualification.

Shortlisted applicants will be requested to undertake an on-line literacy and numeracy diagnostic assessment with Loughborough College.

You will then be advised whether or not you have progressed to the next stage, where you will be invited to an Assessment Centre and potential interview.


INTERVIEW DATE: Tuesday 17th November 2020.

On conditional offer of appointment, all applicants are required to undertake pre-employment checks as per the NHS Employer Standards; these include satisfactory references covering the last 3 years of employment, education and/or training history, successful work health assessment and, if required, a satisfactory enhanced DBS clearance (police check).



For further details / informal visits contact:

Jane Webster-Sanches
Vocational Training Practitioner
01332 785422

Please contact Leah Ball - for Recruitment Process queries

Our Trust aims to provide the highest quality care to patients within Derbyshire and South East Staffordshire and we want the very best skilled people to work with us

Follow us on Twitter @UHDBTrust or find us on Facebook & LinkedIn - UHDBTrust


If we receive a high number of applications for this position we reserve the right to withdraw the post before the closing date, therefore it is advisable that you apply as early as possible to avoid disappointment.

All of our vacancies are processed via our TRAC system so although you have applied via NHS Jobs your application will be transferred to TRAC once an advert has closed. This means all correspondence regarding the vacancy you have applied to will come to you via TRAC, so please check your junk mail from time to time as occasionally emails go in to junk or spam.

Most of our posts are subject to a DBS check, however having a criminal record will not necessarily bar you from obtaining a position. Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. Non-EEA candidates requiring a Tier 2 visa may not be appointed to a post if it is for a role that requires the Trust to satisfy the UK Visas and Immigration Resident Labour Market Test and where there are suitable UK/EEA applicants.

During the course of its employment activities, University Hospitals of Derby and Burton NHS Foundation Trust collects, stores and processes personal information about prospective, current and former staff.

Our Privacy Notice includes applicants, employees (and former employees), workers (including agency, casual, honorary and contracted staff), volunteers, trainees and those carrying out work experience – please refer to our Privacy Notice available on our Trust website (

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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