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Performance Manager

Job Reference: 317-2019-35-008

The Newcastle upon Tyne Hospitals NHS Foundation Trust
317 Contracting & Performance
317 01 Freeman Hospital
£37,570 to £43,772 per annum

The Newcastle upon Tyne Hospitals NHS Foundation Trust is one of the most successful teaching NHS Trusts in the country. We have one of the highest number of specialist services of hospitals in the UK. With around 14,000 staff, the Newcastle Hospitals is one of the region’s major employers. We have a long-standing reputation for high quality clinical care with our staff’s commitment to excellence reflected in our consistent performance at the highest level. We are committed to being an “employer of choice” offering our staff superb benefits, looking after their wellbeing, and providing access to high-quality education, training, career progression and support which enables them to provide “healthcare at its very best – with a personal touch”.

The Newcastle upon Tyne Hospitals NHS Foundation Trust is a world class health care provider, and one of the most successful teaching NHS trusts in the country. A tertiary centre, it offers the second highest number of specialist services than any other group of hospitals in the UK, with more than 1.69 million patient contacts each year, delivering innovative, high quality services locally, regionally and nationally and internationally.

The Care Quality Commission has rated us ‘Outstanding’ for the second time in a row.

We are the largest Trust in the country - and one of only five NHS organisations - to receive this accolade twice, which reaffirms our position as one of the UK’s top hospital trusts.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under represented groups.

An exciting opportunity has arisen within the Contracting and Performance Team at Newcastle Hospitals. We are seeking a dynamic and credible individual to play a key role in the Trust’s Performance team on a fixed term basis until 31 October 2020.

This is a high profile, interesting and varied role working across the entire organisation; requiring close working with other corporate teams as well as staff in clinical services to support the overall strategic objectives of the Trust. As such this role will provide the post-holder significant challenge and experience during the fixed term period; this will be helpful to further career progression and applications from corporate and operational candidates are welcomed.

This role is intrinsic to the continuous development of performance management across the organisation. Applicants should have a successful track record at a senior level (preferably within corporate performance, contracting, information or similar), a knowledge of performance management systems and expert computer literacy.

Job Purpose:

  • to provide complex performance information/advice and take a corporate lead with senior officers on corrective action where performance is not being met
  • to work closely with the Senior Business Development Manager to embed a culture of continuous improvement across the whole organisation
  • to ensure that timely, validated and approved performance information is routinely reported to the Board of Directors, Commissioners and NHS regulators

The post-holder will be responsible for supporting the performance review cycle for the Trust, incorporating clinical and support Directorates to ensure that review meetings are organised and accurately recorded and that the Trust Board is made aware of key risks and actions.

As benchmarking is an integral part of the Trust’s Performance Management Framework, the post-holder will ‘champion’ the Clinical Benchmarking System (CHKS) and expand the utilisation within clinical services and corporate teams, providing core training to colleagues across the Trust at various levels of seniority.

Due to the evidenced based nature of the role the post-holder should have excellent analytical and interpretive skills for processing qualitative and quantitative data as well as the ability to present complex information to staff across all levels of the organisation. Excellent interpersonal and negotiating skills are required as well as the ability to constructively challenge current practice. The role is fast-paced and can be demanding; the post-holder will be skilled at prioritising their own workload with the ability to change priorities at short notice.

Informal enquires are welcomed by Stephen Lowis, Senior Business Development Manager on 0191 22 31860

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system. All subsequent information regarding your application will be generated from You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to The Newcastle upon Tyne NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.

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