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Senior Customer Services Advocate

Job Reference: 918-AX4145

NHS Blood and Transplant (NHSBT)
Customer Services Comms - Colindale
£18,813 to £20,795 pa

Post Title: Senior Customer Services Advocate

AfC Band: 3

Salary: £18,813 to £20,795 per annum

Allowances: Please see attached additional information.

Location: NHSBT Colindale Blood Centre. NW9 5BG

Contract / Hours: Permanent / 37.5 hours per week

Vacancy Ref: 918-AX4145

NHS Blood and Transplant collects processes and distributes over 2.5 million blood donations every year. Our success depends on an incredible range of professional skills dedicated to one objective: saving lives.

In return we can offer a friendly work environment that promotes personal development and where teamwork is highly valued, together with a generous annual leave entitlement and an excellent pension scheme.

We are looking for someone who can provide administrative support role within the Customer Services team in the management of communications from donors and the general public.

We need you to act as an advocate for NHS Blood and Transplant and provide a consistently high standard of service in all dealings with donors and the general public. The successful candidate will demonstrate a meaningful and genuine commitment to service quality and donor retention.

For further information and enquiries, please contact Vivian Sproule via email at

This vacancy will close at 23:59 pm on Wednesday 24th April 2019, with interviews taking place on Wednesday 15th May 2019, subject to confirmation.

Working towards equal opportunities

NHS Blood and Transplant (NHSBT) offers a dynamic and friendly working environment where teamwork is highly valued. Personal development is also considered a priority and is supported through extensive training and development opportunities open to all employees.

Three small words, one big difference - Caring, Expert and Quality.

Together we'll save and improve more lives than ever

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