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NB: This vacancy closed to applications on 15/08/2019.

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111 Health Advisor

Job Reference: 202-A-19-10560

South Western Ambulance Service NHS Foundation Trust
NHS 111
St Leonards, Dorset
£16,053 to £18,813 pa on completion of probation

Joining us as ahealth advisor in our 111 service will provide you with a great opportunity to make a real difference by working for an organisation dedicated to delivering safe, responsive and patient focused service to people requiring healthcare advice and assistance. The 111 service is available 24 hours a day, 7 days a week, 365 a year.

Our Health Advisors are the very first point of contact for all who use the 111 service. Joining us in this role, you will find a busy, friendly environment of likeminded people, dedicated to providing excellent care services. Your entry into the role will be fully supported with a structured training programme, based at the Dorset 111 Hub. Once you have passed the training you will be supported through ongoing supervision and support from senior colleagues, including a team of clinicians.

Full salary of £18,813 pa pro rata will be paid on completion of probationary period. During this period (6 months, subject to review) you will receive a reduced salary of £16,053 pa pro rata. Upon successful completion of the training course and commencement in post, you will receive an enhancement to your basic pay of 20% for night time working, 40% for weekend working and 80% for Bank Holiday working based on your rota.

We are offering 10 hour weekend contracts, in our Dorset 111 Hub. You will be required to work on a relief basis, meaning your 10 hours can be planned at anytime over the weekend so a degree of flexibility is needed. Permanent relief staff will be allocated one rest weekend every four weeks.

Applicants must have a good all-round education and a passion for providing excellent customer service. You do not need to have worked in healthcare before, but should be able to demonstrate good communication skills.

If shortlisted you will be invited to an open evening on Thursday 22nd August where you will be able to discuss the hours/shifts patterns. After the open evening you will be invited to an interview that will take place on 29th and 30th August 2019

The course will start on the 07th October 2019.


South Western Ambulance Service NHS Foundation Trust (SWASFT) was the first Ambulance Trust in the country registered as a NHS Foundation Trust (FT) demonstrating the highest levels of service quality, performance and financial management. SWAST delivers high performing emergency and urgent care to the residents and transient population of Cornwall and Isles of Scilly, Devon, Dorset, Bristol, Wiltshire, Gloucestershire and Somerset along with NHS 111 service in Dorset.

SWASFT offers consistent high-quality, locally responsive and trusted care to patients, ensuring long-term sustainability and financial strength for the future.

South Western Ambulance Service NHS Foundation Trust reserve the right to close this vacancy early, should we receive sufficient applications.

If you are shortlisted for this post, we will send you a direct email to the address entered on your application form. Please ensure you check you Junk items.

We will also send messages through your NHS Jobs account, to keep you updated on your application process. To access emails from us via NHS Jobs, please log into your account, and go to 'My Applications'.

I am sure that you will appreciate the financial pressures on NHS organisations and our desire to prioritise resources into patient care. Whilst we would wish to respond to all correspondence, we are unable to contact candidates who have not been shortlisted for interview. If you do not hear from us within 4 weeks of the closing date, you should assume that you have not been successful on this occasion.

South Western Ambulance Service NHS Foundation Trust is working towards equal opportunities. Due to under representation within the Trust we would particularly welcome applications from minority ethnic groups, women and those with a disability.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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