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PALs Call Handler and Administrator

Job Reference: 449-CP622

Employer:
Solent NHS Trust
Department:
Solent PALs & Complaints Service
Location:
Southampton
Salary:
£17,787 - £20,448 p.a.

Make a difference with us

If you are looking for somewhere you can make a real difference and are passionate about keeping people safe, well and out of hospital, a career with us may be just what you’re looking for. At Solent NHS Trust, we strive to make a difference to the health and wellbeing of our communities.

We are proud to be an organisation which is focused on our people and we welcome people who share our values to come and work with us.

  • To deliver great care that is safe, simple and easy to access
  • To be a caring, flexible and supportive place to work
  • To deliver the best value for money

Are you looking for a new challenge, delivering exceptional customer care to members of the public, carers, service users and our staff? If so, we want to hear from you!

The Solent PALs and Complaints Service has an exciting new opportunity for a dynamic individual to join our friendly team for a fixed term / secondmentcontract. The successful applicant will be responsible for managing our Patient Advice and Liaison enquiries.

You will provide initial response, guidance and support to patients, carers, families and staff members who make contact with the team, regarding queries and concerns they wish to raise. This will involve both telephone and email communication so excellent communication skills are a must.

We are looking for someone who is dedicated, can communicate effectively at all levels, both internally and externally, including the ability to remain calm under pressure. You must be highly organised and able to deal positively with changing workload priorities, and have a good understanding of handling confidential information. Attention to detail and being able to work as part of a fast paced team is essential.

Please note that should this post attract sufficient interest, we may choose to close at an earlier date. We strongly suggest that you apply at an early stage. If we have not contacted you within four weeks of the closing date of this post, please presume that you have not been selected. Candidates selected for interview will be contacted within 2-3 weeks; therefore you should check your emails regularly including junk mail folders.

 

 




The Rewards

Solent NHS Trust offers a competitive starting salary and access to a wide range of employee benefits:

  • 27 - 33 days annual leave plus bank holidays (for permanent staff)
  • Pay enhancements to reward out of hours working
  • Abilty to join the generous NHS pension scheme
  • Purchase of additional annual leave
  • Training and development opportunities
  • An extensive health and wellbeing service
  • Flexible working options
  • Free yoga, pilates and mindfulness classes
  • NHS discounts from leading retailers

Our commitment to equality, diversity and inclusion starts with our people; shapes the way we deliver our services and the way we build our teams. We welcome candidates from diverse backgrounds to help us deliver great care to all of our communities.


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.


Tier 2 Certificate of Sponsorship

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.

From 6 April 2017, Tier 2 skilled worker applicants, applying for entry clearance into the UK, must present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) will also be subject to this requirement.

Guidance can be found here Criminal Records Checks For Overseas Applicants



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