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NB: This vacancy closed to applications on 17/07/2019.

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Customer Services Assistant

Job Reference: 381-CO-1241

Sandwell and West Birmingham Hospitals NHS Trust
£18,813 - £20,795

An exciting opportunity has arisen within the Sandwell & West Birmingham Hospitals NHS Trust based in Birmingham covering City Hospital & Sandwell Hospital.

The role is full time 37.5 hours / week Mon – Fri (Flexible Working Hours between 8am -5pm)

The Materials Management Team within the Procurement Departmentis seeking to recruit an enthusiastic, organised and motivated individual in the role of Customer Services Assistant.This role is to enhance the level of service delivered to the Acute trust and to drive improvements. As a Customer Services Assistant you will be responsible for ensuring that Wards / teams within the hospital have a continuous supply of goods in line with the Trust’s Material Management system. The role requires scheduled visits to the departments, undertaking stock inventory using Electronic Data Capture and other Materials Control systems. This will include investigating discrepancies, problem solving, liaising with NHS Supply Chain and conveying information to Ward Managers.

The ideal candidate will have an understanding of best customer service practices and possess the ability to work on their own initiative developing customer relationships and effective order processes. Excellent communications skills are essential and the ability to work unsupervised as well as part of a team. A good standard of general education and numerical competency is required as well as computer literacy. Attention to deal is essential. Previous experience within procurement and the Health sector would be an advantage. The role involves working in an office environment as well as visiting clinical areas to undertake effective ordering of stock within the Trust. The role may require you to work across both sites from time to time but predominately based at City Hospital.

The successful candidate will assist the NHSSC & Procurement Supervisor in providing an effective and professional stores service that delivers on-going cost efficiencies / benefits to the Trust in line with departmental objectives.

For further details please see the attached job description and person specification, or alternatively should you require further information regarding the role please contact Lisa Southall - 0121 507 4938

We understand that work is only one part of life. We are committed to helping our colleagues achieve the best possible work/life balance. We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best - and find support if they need it.

As part of our commitment to Public Health all Trust premises will be smoke free from July 2019.

Applicants for patient facing roles are required to verify their immunisation status as part of pre-employment checks process and where necessary comply with the mandatory requirement to receive immunisation for any unverified vaccinations, to include but not exclusive to MMR, Varicella, TB and Hepatitis based on national immunisation guidelines. The only exceptions will be those individuals with medical contraindications and/or those who are otherwise protected by the Equality Act 2010.


If you require any further advice regarding your application, please ring the appropriate number below

Recruitment team on 0121 507 5070
Trust Bank on 0121 507 3600

Please note the closing date may change if there is a high response, therefore please ensure that you apply for the post you are interested in as soon as possible.

Sandwell & West Birmingham Hospitals NHS Trust works with DisabledGo to provide detailed access guides covering all areas of the Trust, including where to park, wheelchair access, and accessible facilities. Search for our sites on

MINDFUL EMPLOYER - Sandwell and West Birmingham Hospitals NHS Trust has signed the Charter for Employers who are positive about Mental Health.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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