Health Care Support Worker

Job description

Job responsibilities

Role Specification Primary Responsibilities

Role purpose of the HCSW is to work collaboratively within the general practice team to provide services to the PCN practice population. Development of the HCSW clinical skills will depend on the needs of the PCN practice. Training and annual updates will ensure skills are evidence based and within the scope of practice.

The HCSW will perform clinical tasks under supervision such as:

Phlebotomy

Urinalysis

General observations including ECGs.

Spirometry Assessments

Part 1 Mental Health Review Clinics

Part 1 Chronic Obstructive Pulmonary Disease Clinics

Part 1 Diabetes Clinics and Pre-Diabetes Clinics

Learning Disabilities Clinics

Support health promotion and prevention activities including smoking cessation, weight management and lifestyle interventions

NHS Health Checks

Assisting GPs with Womens Health Coils/Implants Clinics

Play a key role in vaccination and immunisation programs within the PCN.

Dressing clinics including compression bandaging and removal of clips and staples.

Active participation in achieving QOF and Enhanced Service targets and recall demands.

Liaise with wider MDT for continuity of patient care

Support continuity of care and patient safety initiatives

Tasks will be completed under the supervision of a registered clinician while developing competencies in primary care.

Secondary Responsibilities

Clean and sterilise equipment as per protocols, report damage to Lead Nurse or the Practice Manager in their absence.

Putting away stock when it arrives, requesting and/or reordering stock if levels are low. Ensuring stock is rotated to reduce waste. Informing Lead Nurse of stock shortages or unavailability, or the Practice Manager in their absence.

Inputting stock and use by dates, on Clarity Teamnet. Disposal of stock when indicated on Clarity Teamnet. Informing the Lead Nurse of irregularities or the Practice Manager in their absence.

Monitoring Vaccines, Cold Chain Storage, recording temperatures as protocol on Clarity Teamnet, informing Lead Nurse of irregularities, or Practice Manager in their absence.

Restocking and emptying clinical waste bins in GP rooms/clinical areas.

Chaperoning clinical staff when requested.

Complete allocated tasks, weekly/monthly/yearly checks. Updating data on Clarity Teamnet, e.g., disposable curtain changes/ nebuliser machine checks, Blood Glucose, Hypo, Home Visits and Anaphylaxis boxes. To be completed within the expected timeframe informing Lead Nurse or Practice Manager in the Lead Nurses absence, of any irregularities.

Attend and participate in any practice meetings when required.

Support and encourage development of all HCSWs within Bramblys Grange

Assist in annual checks such as PAT testing of equipment.

Ensure all mandatory e-learning, Bluestream training, e-LFH completed in the expected time frames.

Liaise with Multidisciplinary Team regarding new services that HCAs can be involved in and how this can be implemented.

Person Specification

Personal Qualities

Essential

• Polite and confident
• Flexible and co-operative
• Motivated and proactive
• Forward thinker with a solutions-focused approach
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Experience

Essential

• Experience of working with the general public
• Experience of working in a health care setting
• Relevant experience in health promotion and prevention and supporting long-term condition management

Other Requirements

Essential

• Disclosure Barring Service (DBS) Check
• Maintains confidentiality at all times

Desirable

• Flexibility to work outside of core hours

Qualifications

Essential

• Completed the Care Certificate or equivalent qualification

Desirable

• Educated to GCSE Level or equivalent
• A to C Grade or equivalent in Maths and English

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills (Office and Outlook)
• Clear, polite telephone manner
• Ability to prioritise and work to tight deadlines in a fast-paced environment
• Effective time management
• Ability to network and build relationships
• Good interpersonal skills
• Ability to follow policy and procedure

Desirable

• EMIS user skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mosaic Primary Care Network

Address

2 Dickson House

Alencon Link

Basingstoke

Hampshire

RG21 7AN

Employer's website

https://crownheightsmc.co.uk/ (Opens in a new tab)