Quality Assurance Administrator (Temp to Perm)

Job description

Job responsibilities

Quality

• To provide support to the Quality Department and assist with general administration requests.
• Support with preparing data for clinical auditors.
• Record any Incidents, complaints, Information Governance Breaches and liaise with departments for outstanding responses.
• Communicate findings and addressing complaints with patients and GPs via email and telephone, including written draft complaint responses for Senior department review.
• Investigate complaints, incidents, and safeguarding events and escalate to appropriate heads of departments when needed.
• Support with monitoring the quality inbox and ensure that all requests and queries are actioned correctly.
• Record any non-conformances / opportunities that have been identified as part of the learning and action process.
• To complete any adhoc tasks requested by management.
• Support with preparation for external quality audits (ISO, BSE, CQC).

Clinical Excellence

• To action 2nd opinions from clinicians and GP queries in conjunction with clinical advisors.
• To support the operations manager with clinical quality concerns and issues, help identify learning actions and communicating to appropriate members of the team.
• Facilitate weekly/monthly/quarterly quality meetings with department managers, clinical leads and senior managers and to take precise minutes and help prepare agendas when needed.

Person Specification

Qualifications

Essential

• Self-starter: ability to use initiative and work with the minimum of supervision.
• Methodical and organised.
• Proficiency in Microsoft packages, SharePoint including Excel and Outlook.
• Ability to work to deadlines and targets.
• Willingness to support other departments.
• Confident telephone manner.
• High levels of accuracy.
• Good command of English language, spoken and written
• Sense of urgency, enthusiasm and drive to meet targets and deadlines
• Knowledge of data protection and information security.
• Ability to adapt to new systems and challenges and use initiative to gain new skills.
• Good attendance record.
• Knowledge of CQC standards, beneficial.
• Knowledge of ISO9001, IS04001 standards, beneficial.
• Knowledge of BSI standards, beneficial.

Person Specification

Essential

• Motivation
• Mature attitude and tenacious with a proactive, self-motivated approach to work. Quick to learn, enthusiastic, positive, flexible and committed to getting the job done. Has a competitive spirit and will persevere to achieve a successful outcome. A self-starter with the ability to work independently.
• Character
• Understands the importance of building colleague and client relationships and works to achieve high levels of collaboration with other departments. Has the desire to develop knowledge and expertise. Understands that developing strong relationships through quality focused customer service will positively impact business performance. Comfortable working independently whilst adhering to set processes.
• Creativity
• Able to comply with and adhere to existing business protocols and procedures. Able to take on and accept responsibility for specific projects.
• Communication
• Able to express yourself effectively, orally and in writing. Good command of English is essential. Excellent questioning and listening skills ensure the needs of the clients are understood. Excellent telephone manner. Willing to attend face to face meetings with team members (and other staff) when required.
• Work Management
• An eye for detail with the ability to effectively prioritise, organise tasks, manage time and meet deadlines and targets. Able to multitask and work at pace. Pays attention to quality and detail and is process orientated.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Diagnostic World

Address

58-59 Birmingham Research Park

Vincent Drive

Birmingham

B15 2SQ

Employer's website

http://www.diagnosticworld.co.uk/ (Opens in a new tab)