Job responsibilities
Are you ready to embark on an incredible full time career opportunity with Vita Health Group? Are you an experienced IT analyst who has a strong passion for system configuration and problem management? Would you like to have the opportunity to grow and develop your skillset within a friendly, established team?
If so, this role is perfect for you! We have an exciting opportunity for an experienced IT systems analyst to join our Clinical Systems team. You will provide 1st and 2nd line support across multiple patient management systems (NHS & Corporate) and will liaise with 3rd party providers where needed to ensure timely resolutions to service tickets.
Additionally, you will play a fundamental role in new service mobilisations, offering your expertise and working with wider business teams to deliver new clinical systems.
Our team usually works 8:00am 16:30pm, but we are happy to be flexible. This role will be almost fully remote, with the occasional requirement to travel depending upon business needs.
- You will lead on specific IT projects and will also be ready to be hands-on to offer configuration (1st/2ndline support) on key IT applications for the NHS & Corporate IT teams, with a primary focus on continual improvement and development.
- Work on IT projects, leading on analysis, configuration, change, test and on application / hardware projects as needed, as apt leading on smaller manageable projects to deliver change.
- Be a visible team lead, prioritizing by need and offer hands-on configuration support across key IT application(s), including SystmOne, EMIS, SharePoint and other IT reporting tools.
- Teamwork with IT Management to offer relevant support on other operation and projects. Review the application catalogue and offer support as needed in audit readiness.
- Liaise with our IT support partners to assist / own with support tickets following defined support processes.
- Teamwork with the IT Team leads junior colleagues and Head of IT to offer other day-to-day support to enable / underpin business operation as needed / escalated or delegated to.
Skills and Experience:
Essential:
- Clinical System administration and change planning/control.
- Experience delivering IT support /operations or project change, in a hands-on role, capturing and delivering on business needs with internal and external suppliers.
- Proven ability to offer functional advice on how to use key business applications.
- Proven knowledge of problem-solving working in an operational support environment, triaging tickets and working to resolve problems to reduce further incidents.
- The ability to own and be accountable to deliver IT service or projects change from requirements to operations.
- An awareness of and commitment to supporting and facilitating diversity and inclusion.
Desirable:
- Previous systems experience within a Healthcare / NHS environment
- Previous experience utilizing a clinical system, (ex., SystmOne or EMIS.)
- Working experience in an ITIL problem, change and incident management function or environment.
- Experience in an applied Application Support role as team lead or specialist
- Previous experience working directly with or within an organisation that employs RPA (robotic process automations)
- Previous experience working with change programmes
- Office 365 administration
- IT support desk experience
Why Vita Health Group?Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS, are engaged by insurers and some of the UKs largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.
To achieve our mission of Making People Better, we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally as Best Company to Work for at the Health and Wellbeing Awards 2024.
This is also recognised by current employees our most recent Employee Survey results showed the top 5 reasons to work here as being:
- Supportive team and management
- Positive work environment
- Wellbeing and mental health support
- Trust and respect
- Autonomy and flexibility
We are keen to progress your skills and enable career development and provide regular Continued Professional Development opportunities including secondments, management training, a mentoring scheme, apprenticeships and regular events and webinars across a range of clinical disciplines. In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view here: https://www.vitahealthgroup.co.uk/join-us/careers/
Vita Health Group is proud to be an equal opportunities employer and is seeking to improve the diversity of its workforce. We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity. For further information on our EDI commitments please view here:
Vita Health Groups commitment to Equality, Diversity and Inclusion
We are committed to being equitable and supporting the wellbeing of all employees.
- We are a Mindful Employer
- Our status as a Disability Confident Leader dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be invited to interview.
- Our Ethnicity Matters Scheme where all applicants for senior roles (£40,000+) from a minority ethnic group that meet the essential criteria will be invited for interview.
- Our Gender Matters Scheme where all women applicants for senior roles (£60,000+) that meet the essential criteria will be invited to interview.
- Our sign up to the Armed Forces Covenant.
- Our status as a Menopause Friendly Committed employer.
- Our sign up to the Employer with Heart Charter.
- Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
- Access to health and wellbeing services for colleagues including Mental Health Advocates and an Employee Assistance Programme.
- An embedded speaking up culture facilitated by Freedom to Speak Up Guardians.
- Treating transgender individuals with dignity and recognising the potential complications that may arise when taking references. We encourage applicants to contact HR at hr@vhg.co.uk to discuss or amend how we manage reference requests.
Should you wish to discuss any adjustment or assistance you need in the application or interview process please contact recruitment@vhg.co.uk and we will facilitate.
Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check.
Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months.
Vita Health Group reserves the right to close this job when sufficient applications have been received.
