Job summary
We are looking for a key departmental manager to work within
SCL, with responsibility for the forward planning and development of the
restaurants, coffee shops and hospitality elements at Darlington Memorial
Hospital.
The post holder will work multi-site when required, build
strong relationships and trust, taking teams on a journey to find solutions and
identify opportunities to drive sales and efficiencies for restaurants, coffee
shops and hospitality.
You will have strong
operational management experience and,
ideally, a catering commercial background with a broad range of experience and
skills across the range of management
disciplines along with experience of deputising for staff.
You will enjoy working in a fast-paced
environment, be organised and resourceful and be able to think strategically
whilst having an eye for detail. You will have a clear passion for the retail
catering sector and possess excellent listening, collaboration and facilitation
skills. You will be able to bring everyone together whilst ensuring we deliver
to the highest standards and achieve the best outcomes for the customers.
Main duties of the job
You will provide day-to-day management of retail operational
staff and ensure that all retail and hospitality services within SCL are
developed and maintained to meet and excel present and future expectations and
to ensure commercial profitability of all retail outlets and strive to exceed
financial targets.
The post holder will undertake the recruitment, selection,
welfare, absence, performance, resolution and disciplinary procedures relating
to staff. They will ensure effective induction programmes are undertaken and be
responsible for ongoing staff training and development.
The Retail Manager
will ensure the highest standards of food hygiene safety, food quality,
cleanliness standards, leadership and health & safety are achieved and that
these standards are maintained through the development of monitoring systems,
policies, procedures, carrying out risk assessments and action planning.
About us
CDD Services / SCL is a wholly owned subsidiary of County Durham and Darlington NHS Foundation Trust (CDDFT) set up to deliver a range of non-clinical services The company is a separate legal body to CDDFT.
CDD Services offers its own Terms and Conditions of employment which differ to the national NHS Terms and Conditions. As an employee in the company you will benefit from:
- A Competitive salary
- Excellent Performance Related Bonus Scheme
- Access to a pension scheme - National Employment Savings Trust (NEST) CDD Services will pay a 3% contribution (this is over and above the minimum contribution rate at the present time)
- Night Shift Working Allowances (where appropriate)
- Bank Holiday Working Allowances (where appropriate)
Bank work is offered on an 'as and when' basis with no guaranteed hours and will be paid on a pro-rata hourly rate for hours worked only.
Job description
Job responsibilities
To join this award winning team,
The post holder is responsible for the recruitment,
selection, welfare and disciplinary procedures relating to staff. They will
facilitate induction programmes, ongoing staff training and development, whilst
ensuring the highest standards of Food
Hygiene , in line with all reelvant food safety guidance and policys.
The post holder will be responsible with the Head of
Facilities for the management of approximately
25 staff across the site for which they are responsible.
In addition the post holder will participate in
companywide strategic developments, taking a lead on activities and projects
where delegated by the Head of Facilities and will be required to make
assessments, provide written reports and implement new ways of working across
the site. Such developments often impact other services, thus requiring the
ability to pro-actively manage change to working practices, manage conflict and
change processes.
Job description
Job responsibilities
To join this award winning team,
The post holder is responsible for the recruitment,
selection, welfare and disciplinary procedures relating to staff. They will
facilitate induction programmes, ongoing staff training and development, whilst
ensuring the highest standards of Food
Hygiene , in line with all reelvant food safety guidance and policys.
The post holder will be responsible with the Head of
Facilities for the management of approximately
25 staff across the site for which they are responsible.
In addition the post holder will participate in
companywide strategic developments, taking a lead on activities and projects
where delegated by the Head of Facilities and will be required to make
assessments, provide written reports and implement new ways of working across
the site. Such developments often impact other services, thus requiring the
ability to pro-actively manage change to working practices, manage conflict and
change processes.
Person Specification
Experience
Essential
- Previous experience of working in a busy environment, providing a professional service.
- Basic computer skills.
- Knowledge within the catering sector
- Experience of working in a re-active & pressurised environment
Desirable
- Industry experience within the catering sector
Qualifications
Essential
- Minimum 5 GCSE (Grade C) or equivalent qualification including Maths and English Language, or equivalent knowledge gained through work experience.
- Level 3 Leadership and Management or Equivalent Qualification/Experience
- Food Hygiene Certificate Level 3
- Willingness to undertake any training/educational programme considered necessary to enhance performance in the role.
Desirable
- Achieved or willing to work towards Level 5 Leadership and Management
- Achieved or willing to work towards Level 4 Food Safety
Special Requirements
Essential
- Ability to undertake the physical demands of the job.
- Natural & enthusiastic staff member with ability to motivate and develop staff
- Ability to concentrate for long periods of time.
Desirable
- Knowledge of catering sector
Special Skills & Knowledge
Essential
- Ability to follow instructions and written procedures.
- Ability to concentrate for prolonged periods of time.
- Excellent communication skills both verbal and written.
- Excellent interpersonal skills and telephone manner.
- Effective personal workload organisation/ prioritising skills.
- Ability to work collaboratively, methodically and flexibly to ensure that performance management targets are achieved.
Desirable
- Knowledge of data protection.
- Knowledge of Health and Safety and PPE.
- Understanding of the legal and compliance practices within the catering industry
Person Specification
Experience
Essential
- Previous experience of working in a busy environment, providing a professional service.
- Basic computer skills.
- Knowledge within the catering sector
- Experience of working in a re-active & pressurised environment
Desirable
- Industry experience within the catering sector
Qualifications
Essential
- Minimum 5 GCSE (Grade C) or equivalent qualification including Maths and English Language, or equivalent knowledge gained through work experience.
- Level 3 Leadership and Management or Equivalent Qualification/Experience
- Food Hygiene Certificate Level 3
- Willingness to undertake any training/educational programme considered necessary to enhance performance in the role.
Desirable
- Achieved or willing to work towards Level 5 Leadership and Management
- Achieved or willing to work towards Level 4 Food Safety
Special Requirements
Essential
- Ability to undertake the physical demands of the job.
- Natural & enthusiastic staff member with ability to motivate and develop staff
- Ability to concentrate for long periods of time.
Desirable
- Knowledge of catering sector
Special Skills & Knowledge
Essential
- Ability to follow instructions and written procedures.
- Ability to concentrate for prolonged periods of time.
- Excellent communication skills both verbal and written.
- Excellent interpersonal skills and telephone manner.
- Effective personal workload organisation/ prioritising skills.
- Ability to work collaboratively, methodically and flexibly to ensure that performance management targets are achieved.
Desirable
- Knowledge of data protection.
- Knowledge of Health and Safety and PPE.
- Understanding of the legal and compliance practices within the catering industry
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
