Team Administrator

Job summary

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

Are you an organised, proactive administrator who takes pride in delivering high-quality work? We are looking for a reliable and enthusiastic Healthcare Administrator to support our busy prison healthcare team at HMP Stoke Heath.

This is a rewarding opportunity to play a vital role in ensuring healthcare services run smoothly across mental health and substance misuse services. You will manage referrals, appointments, and clinical documentation, maintain accurate patient records, coordinate meetings, support governance processes, and act as a key point of contact for healthcare teams.

We are looking for someone with substantial previous administrative experience, ideally within a busy or complex environment, who is confident using IT systems. You should have accurate typing skills, strong attention to detail, and the ability to manage competing priorities effectively. Experience supporting meetings and taking minutes would be beneficial.

In return, you will gain experience within a specialist healthcare setting while working as part of a supportive multidisciplinary team. Most importantly, you will make a meaningful difference to people's lives by helping deliver responsive, effective healthcare services to patients in prison.

Main duties of the job

We are looking for a full time Administrator for the integrated Mental Health & Substance Use Service based within HMP Stoke Heath in Market Drayton, Shropshire.

The location of this role is remote, being mindful that our local public transport links are limited we highly recommend you can drive when applying for this position.

You will support the referrals management process, assist with the processing and management of the referral system and provide a full administrative function for the service in response to need.

While the role is primarily office-based, it does involve working within a secure prison setting:

• You may have limited and controlled interaction with prisoners, for example via office hatches or in controlled areas
• Most direct patient care is delivered by clinical staff
• All interactions follow established security and professional protocols

This is a rewarding environment where your work supports rehabilitation and recovery.

About us

Inclusion, created in 2002 is part of the Specialist Services Care Group of Midlands Partnership University NHS Foundation Trust (MPFT). We provide caring and effective services across England, including, West Yorkshire, West Midlands, East Midlands, West Mercia, Thames Valley, Hampshire, Isle of Wight and Thurrock, Essex.

Inclusionprovides healthcare services within HMP Stoke Heath, delivering both mental health and substance misuse (drug and alcohol recovery) services to the prison population.

Our teams include clinicians, recovery workers, and administrative staff working together to support individuals in custody to improve their health, wellbeing, and rehabilitation outcomes.

As a Prison Administrator, you will play a key role in enabling these services to run effectively by supporting clinical and operational activity across both teams.

About HMP Stoke Heath

HMP Stoke Heath is a Category C training prison located in rural Shropshire. The prison primarily accommodates adult males serving medium-length sentences, many of whom are preparing for release and reintegration into the community.

The environment is structured, secure, and routine-driven, with clear systems in place to ensure safety and order.