Job summary
This is an exciting opportunity for an individual to support multiple areas within NWSSP Primary Care Services, including Transactional Services and Professional and Clinical Services.
We are looking for individuals who are eager to learn new skills and deliver high-quality administrative support across a variety of departments. The role offers the opportunity to gain knowledge across Primary Care within a fast-paced environment while maintaining a high standard of work.
This is a hybrid working role, with a requirement to attend multiple sites including Matrix House, Companies House, and Cwmbran House, alongside home working.
Main duties of the job
The post holder will provide flexible administrative support across a range of Primary Care service areas within NWSSP. This is a varied and dynamic role, supporting multiple operational workstreams based on service need and organisational priorities.
Key areas of responsibility include:
- Medical Records Transfer
- Summarising Services
- Quality and Assurance functions
- Primary Care Clinical Waste Services
- Gluten Free Subsidy Card Scheme
The role requires a highly organised and adaptable individual who can manage competing priorities, maintain accurate records, and deliver high-quality administrative support. The post holder will work collaboratively across teams, respond to queries from a range of stakeholders, and support the effective delivery of national and local primary care services.
This is an excellent opportunity for someone who enjoys working in a fast-paced environment, has strong attention to detail, and is committed to delivering excellent customer service.
About us
At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.
Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.
Excellent customer service is something we strive for, for both our internal and external customers.
Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/
NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications
Essential
- NVQ Level 3 in Administration or equivalent relevant experience.
- Understanding of administrative processes and customer service requirements. Knowledge of confidentiality and GDPR requirements.
Desirable
- Understanding of NHS Primary Care operations.
- Knowledge of medical records handling, summarising, subsidy schemes, or clinical waste.
- ECDL or equivalent digital competence.
Experience
Essential
- Experience working in an administrative environment.
- Handling queries from the public or professionals.
- Maintaining accurate records and inputting data.
- Experience working flexibly across teams
Desirable
- Medical Records/SummarisingQuality audit.Patient schemes./Waste service.
Skills and Attributes
Essential
- Excellent attention to detail and accuracy.
- Good verbal and written communication.
- Strong organisational and time-management skills
- Ability to work flexibly across changing priorities
- Competent in Microsoft Office (Word, Excel, Outlook).
- Ability to work independently and within a team
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Person Specification
Qualifications
Essential
- NVQ Level 3 in Administration or equivalent relevant experience.
- Understanding of administrative processes and customer service requirements. Knowledge of confidentiality and GDPR requirements.
Desirable
- Understanding of NHS Primary Care operations.
- Knowledge of medical records handling, summarising, subsidy schemes, or clinical waste.
- ECDL or equivalent digital competence.
Experience
Essential
- Experience working in an administrative environment.
- Handling queries from the public or professionals.
- Maintaining accurate records and inputting data.
- Experience working flexibly across teams
Desirable
- Medical Records/SummarisingQuality audit.Patient schemes./Waste service.
Skills and Attributes
Essential
- Excellent attention to detail and accuracy.
- Good verbal and written communication.
- Strong organisational and time-management skills
- Ability to work flexibly across changing priorities
- Competent in Microsoft Office (Word, Excel, Outlook).
- Ability to work independently and within a team
Desirable
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
