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Digital Health and Care Wales

Engagement Officer

The closing date is 09 December 2025

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Job summary

We are looking for a passionate,proactiveand values-driven professional to join our engagement team to play a vital role and ensuring DHCW operates as a trusted strategic partner. Working in partnership in an inclusive and compassionate way, with a range of stakeholders,is essential to ensuring we understand, listen, and respond to needs.

AsEngagement Officer, you will support DHCW to work with openness and transparency, so that digital health and care services in Wales are co-produced and genuinely make a difference.You'llbe supporting andmaintainingappropriate platforms, processes, and resources to share intelligence and learning across the organisation, increasing awareness, credibility, and influence with a range of stakeholders.

Working as part of the Engagement Team you willbe responsible forsupporting the delivery of a strong portfolio of engagement services and activities in line with DHCW's engagement strategy and organisational aims andobjectives.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

  • Support colleagues to engage with relevant stakeholders,forumsand networks to ensure DHCWis able tolead, educate and influence appropriately.

  • Plan and coordinate activities to support effective management of DHCW partnerships and engagement with key groups and forums.

  • Develop strong and meaningful relationships with a range of internal and external stakeholders at all levels.

  • Support the delivery of the DHCW Engagement strategy and plan.

About us

Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.

Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.

Details

Date posted

02 December 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,516 to £38,364 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

025-AC315-1225

Job locations

Hybrid working - Ty Glan Yr Afon

Cardiff

CF11 9AD


Job description

Job responsibilities

  • Act as point of contact for the Engagement Team for colleagues, providing advice and support in stakeholder engagement.

  • Co-ordinate the delivery of engagement activities and events (meetings, workshops, surveys, seminars).

  • Manage action tracker from engagement meetings.

  • Lead on ensuring stakeholder lists and intelligenceareupdatedandcontributingto the development and management of a stakeholder engagement platform.

  • Manage theEngagement SharePoint site.

  • Identify,analyseand interpret complex information to create reports,briefingsand meeting notes.

  • Contribute to budgetary reporting and management for engagement eventsand support delivery of regular reporting to DHCW board.

Job description

Job responsibilities

  • Act as point of contact for the Engagement Team for colleagues, providing advice and support in stakeholder engagement.

  • Co-ordinate the delivery of engagement activities and events (meetings, workshops, surveys, seminars).

  • Manage action tracker from engagement meetings.

  • Lead on ensuring stakeholder lists and intelligenceareupdatedandcontributingto the development and management of a stakeholder engagement platform.

  • Manage theEngagement SharePoint site.

  • Identify,analyseand interpret complex information to create reports,briefingsand meeting notes.

  • Contribute to budgetary reporting and management for engagement eventsand support delivery of regular reporting to DHCW board.

Person Specification

Qualifications and Knowledge

Essential

  • Knowledge & understanding of key business functions and administrative procedures

Experience

Essential

  • Experience of planning and delivering activities (meetings, events, workshops).
  • Confident in working with a range of colleagues and partners and ability to communicate with all levels of an organisation.

Skills and Attributes

Essential

  • Self-motivated with a pro-active approach, with the ability to work independently as well as part of a wider team.

Desirable

  • Evidence of stakeholder engagement knowledge and experience
  • Welsh language skills are desirable levels 3 or above in understanding, speaking, reading and writing in Welsh.
Person Specification

Qualifications and Knowledge

Essential

  • Knowledge & understanding of key business functions and administrative procedures

Experience

Essential

  • Experience of planning and delivering activities (meetings, events, workshops).
  • Confident in working with a range of colleagues and partners and ability to communicate with all levels of an organisation.

Skills and Attributes

Essential

  • Self-motivated with a pro-active approach, with the ability to work independently as well as part of a wider team.

Desirable

  • Evidence of stakeholder engagement knowledge and experience
  • Welsh language skills are desirable levels 3 or above in understanding, speaking, reading and writing in Welsh.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Digital Health and Care Wales

Address

Hybrid working - Ty Glan Yr Afon

Cardiff

CF11 9AD


Employer's website

https://nwis.nhs.wales/ (Opens in a new tab)

Employer details

Employer name

Digital Health and Care Wales

Address

Hybrid working - Ty Glan Yr Afon

Cardiff

CF11 9AD


Employer's website

https://nwis.nhs.wales/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Engagement Manager

Sara Rees-Owen

sara.rees-owen@wales.nhs.uk

Details

Date posted

02 December 2025

Pay scheme

Agenda for change

Band

Band 5

Salary

£31,516 to £38,364 a year per annum

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

025-AC315-1225

Job locations

Hybrid working - Ty Glan Yr Afon

Cardiff

CF11 9AD


Supporting documents

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