Job summary
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY NHS WALES
We are recruitingan enthusiastic, motivated and proactive individual to join the Digital Workplace Team based in Pencoed.
The successful candidate willbe requiredto work within a busy and varied working environment,assistingthe Senior End User Computing Engineer to effectively configure and managesupported IT infrastructure and assets.
While doing so, we willprovideyou the opportunity to improve your skills by contributing to your Personal Development Plan (PDP).
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
User Support & Assistance
Installation & Maintenance
Documentation
Information Collection
Problem Investigation
Implementation & Controls
About us
Digital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Join our game changing, life-saving team and start making a real difference to health and care services in Wales.
Job description
Job responsibilities
Duties
Additional Responsibilities
Job description
Job responsibilities
Duties
Additional Responsibilities
Person Specification
Qualifications and Knowledge
Essential
- Educated to Diploma or HNC, or equivalent qualification or experience.
- Practical experience of providing IT support and technical user assistance.
- Good working knowledge of IT operating systems, common software packages, and basic troubleshooting techniques.
- Commitment to continuous professional development.
Desirable
- FEDIP Associate Practitioner or equivalent qualification at Foundation level.
- oTheoretical and specialist knowledge gained via relevant certification such as: oRelevant Level 3 qualification (e.g. BTEC in IT, CompTIA A+), or equivalent workplace training. oITIL Foundation.
Experience
Essential
- Awareness of delivery of end user computing services in a busy IT environment
- Ability to recognise common technical issues and follow set procedures to report or resolve them.
- Awareness of IT infrastructure and service processes.
- Awareness of controlling access to systems and data for security.
- Awareness of installing, maintaining, and testing hardware safely and securely.
- Familiarity with common desktop software for workplace tasks.
Desirable
- oKnowledge of the NHS, other healthcare systems, or the health sector, including regional or national variations
- Experience supporting digital services in a busy IT setting.
Skills and Attributes
Essential
- oAware of managing workload effectively using time management to support wellbeing, focus and adaptability.
- oAware of following health and safety laws to keep the workplace safe and supportive.
- oAware of protecting user data by using appropriate tools and managing data risks.
- oCustomer focus to put user needs at the heart of decisions and deliver fair, inclusive outcomes.
Desirable
- oAware of identifying and managing security risks to support cyber resilience in digital services.
- oAware of applying industry standards and best practices to ensure quality and continuous improvement in digital services.
- oWelsh language skills are desirable, at level 1 or above, in understanding, speaking, reading and writing in Welsh
Person Specification
Qualifications and Knowledge
Essential
- Educated to Diploma or HNC, or equivalent qualification or experience.
- Practical experience of providing IT support and technical user assistance.
- Good working knowledge of IT operating systems, common software packages, and basic troubleshooting techniques.
- Commitment to continuous professional development.
Desirable
- FEDIP Associate Practitioner or equivalent qualification at Foundation level.
- oTheoretical and specialist knowledge gained via relevant certification such as: oRelevant Level 3 qualification (e.g. BTEC in IT, CompTIA A+), or equivalent workplace training. oITIL Foundation.
Experience
Essential
- Awareness of delivery of end user computing services in a busy IT environment
- Ability to recognise common technical issues and follow set procedures to report or resolve them.
- Awareness of IT infrastructure and service processes.
- Awareness of controlling access to systems and data for security.
- Awareness of installing, maintaining, and testing hardware safely and securely.
- Familiarity with common desktop software for workplace tasks.
Desirable
- oKnowledge of the NHS, other healthcare systems, or the health sector, including regional or national variations
- Experience supporting digital services in a busy IT setting.
Skills and Attributes
Essential
- oAware of managing workload effectively using time management to support wellbeing, focus and adaptability.
- oAware of following health and safety laws to keep the workplace safe and supportive.
- oAware of protecting user data by using appropriate tools and managing data risks.
- oCustomer focus to put user needs at the heart of decisions and deliver fair, inclusive outcomes.
Desirable
- oAware of identifying and managing security risks to support cyber resilience in digital services.
- oAware of applying industry standards and best practices to ensure quality and continuous improvement in digital services.
- oWelsh language skills are desirable, at level 1 or above, in understanding, speaking, reading and writing in Welsh
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
