Head of Commercial Operations

Job summary

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant (NHSBT), you will play a key role in transforming our Commercial Function and helping us deliver greater value across the organisation. Working as part of the Commercial Senior Leadership Team, you will lead commercial operations, governance, systems, assurance, and continuous improvement activity. You will shape how we work, influence strategic decision-making, and build strong relationships with senior stakeholders across NHSBT, Government, suppliers and partner organisations. This is an opportunity to use your commercial expertise to drive innovation, develop best practice, and make a lasting impact on an organisation that exists to save and improve lives.

Main duties of the job

In this role, you will play a key role in supporting NHSBT through a major transformation of the Commercial function. Your responsibilities will include:

1. Playing a key role within the Commercial Senior Leadership Team.

2. Leading commercial governance, assurance, policies, processes and reporting.

3. Driving innovation through commercial systems, data and technology including ATAMIS.

4. Building relationships with senior stakeholders across NHSBT, Government and suppliers.

5. Leading category strategies, market intelligence and commercial planning.

6. Leading and developing a high-performing team.

7. Ensuring governance, compliance and audit readiness.

8. Using data and forecasting to support resource planning and decision-making.

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.